Diner was not so good. Water was not really hot in the shower Expensive for Guatemala

Well located, the rooms and the place itself were beautiful. We had a room with garden for the dog that was nice and big. Open fire with wood ready in the room. We had a Bath in the room. Staff was friendly. The breakfast was good and they have a nice selection of tea.

Stayed in April 2024

The location is perfect. Allison, who checked us in, is absolutely amazing, so nice and helpful, as the rest of the staff. Our experience wasn’t perfect only because of one person (manager, I believe). We were told by three different staff members that we could check out one hour later (at 12pm) without paying since there was no one else checking in, and therefore they allow it, she later told us it was absolutely impossible because someone else was checking in at three. Once we asked if we could pay to check out one hour later, she then changed her whole story and arguments saying ok no problem “we’ll tell the people checking in that the room will be ready later”. Really ? If someone was really checking in would she just have told them to do it later ? Besides this lady, our experience was great.

Location and most of the staff is great.

Stayed in April 2024

Food at the hotel's restaurant was bit disappointing. Several of the meals our group ate had problems (tasteless spaghetti, chewy meat, cold coffee etc.). Times to eat lunch and dinner were very strict. So when we arrived the check-in time 3pm, there was nothing to eat. Lunch had just finished at 2pm and dinner started at 7pm and lasted till 9pm. Such a beautiful hotel could do better with the food offering :)

Beautiful hotel with historical atmosphere and rooms had antique styled furniture. Location excellent next to town marketplace and not far from the cemetery.

Stayed in April 2024

I did not like that they dont offer ice to take to the room. You can only get ice if you buy a drink or with meals

Very nice property, great location right inside by archeological park of Tikal

Stayed in March 2024

Not the hotels fault, but as you arrive, there will be tour guides who act like they work for the hotel. Just be aware they don't, but they may follow you around to offer tours at 200Q per person to just walk the way you can on your own. If you are driving to the location, Google maps will lead you straight into the market area, and the roads are TIGHT! Look at your route ahead and avoid the areas around the churches at all cost with a vehicle There is no backing up once you're on a route as a tuktuk or 10 will be right behind you. It is terrifying and the roads are steep so if you have an automatic be sure your comfortable in tight steep spots The beds are AlL single beds. Wr didn't mind but be sure your ok with it and there is no ac to speak of in the rooms

The property is amazing and very unique and the staff is kind. The hot water takes some time but that's no big deal. This isn't a place I'd want to stay for a week but over night to see chichicastenango is well worth it. The market on Thursday comes right to the doors of the property. The views of the cemetery are stunning and the restaurant food was delicious. I love all the antique furniture and original woodwork. The history of this montesary gives it a very special feel. Even if you aren't religious. The staff were super kind and the front desk was so easy to communicate with and to help you plan your stay It's easy to walk from here to anywhere you want to see in the city.

Stayed in March 2024

no hot water

The whole 'old monastery' feel was just great, old and beautifully maintained with lots of character, not to mention the location in the heart of town.

Stayed in March 2024

A little worn. Some of the bedside lamps should be replaced

Beautify and historic. Quiet location, just off the market.

Stayed in March 2024

We were not able to get hot water. Staff told us to run water for 1 hour. We ran for 90 min, no hot water. Cold showers that night.

Great friendly staff, great location. Beautiful hotel

Stayed in March 2024

Like many places in Guatemala, there was lukewarm warm water at best. It was good enough to rinse off the dust from the hike I did that day but not the soothing hot shower I am looking forward to. Not a surprise though. The restaurant was la k luster at best. In spite of that I recommend this iconic historic Inn

Very atmospheric and historic. The room was large and carried the historic nature of the property well. The bed was comfortable if firm. Plenty of blankets. The wood fire place was amazing. The staff was kind and eager to assist in anyway.

Stayed in March 2024

Drafty room. Hot water challenges. .

Room very drafty - beautiful old door full of holes. Hot water took 10 minutes not 4. Restsurant menu much too limited, repetitive. No salad?? We wanted to eat there - wonderful staff! - but started eating elsewhere. Tomas, our assistant, was truly wonderful!!

Stayed in February 2024

The toilet was difficult to ensure a full flush and refill. Poor water pressure in the shower. Only one small jug of potable water was available to us. We were immediately accosted by a tour guide at the entrance to the hotel who was very persistent and pressured us into spending more time with him than we wanted.

Beautiful building and property, in the middle of town , next to the market and churches. Breakfast was hearty and delicious.

Stayed in February 2024

Our toilet needed attention and wouldn’t flush. They came quickly but it reoccurred. We were offered another room but had settled in.

The staff were great! The location excellent

Stayed in February 2024

With history comes a 'historical' bathroom. The shower was the only weak point. The shower head in our room was more like a faucet than a showerhead.

A living museum just 1 minute from the famous market! Each room is unique and stunning. The courtyard is instagram worthy and the staff were very helpful and responsive. Breakfast was served in a historic dining room and was one of the highest quality examples of a 'desayuno tipico' we had in Guatemala

Stayed in February 2024

Nothing

The hotel is a charming, hacienda style accommodation in Chichicastenango. It's just steps away from the main plaza where they hold the famous market. Parking was easy and the breakfast was good but limited. If we were back we would definitely stay here.

Stayed in January 2024

Price is too high for this worn out hotel and rooms.

Spacious hotel on great location, near famous market and colourful cemetery, with nice garden. WiFi is available only in common places. Staff is very kind, breakfast is ok, better side of it is nice view of cemetery from restaurant. Room is ok, little bit dark and water pressure in bathroom was not so great. Also colder water than expected. They have 3 parrots in the garden.

Stayed in February 2024

Beautiful colonial hotel, tastefully decorated very conveniently located close to the main square. Lovely breakfast with very helpful staff.

Stayed in February 2024

Wifi a small extra charge if using in the room.

Centrally located near the market, beautiful courtyard spaces and bedrooms with original features, comfy beds and nice linen. Staff were friendly and helpful. Breakfast included.

Stayed in January 2024

lack of hot water wifi available in the room only for a fee

Very central location Availibility of free parking Very nice furnishing

Stayed in January 2024

Beautiful old monastery architecture, safety secured by the guards, localization just next to the famous market

Stayed in January 2024

The only complaint we had, but it was a significant one, is that the shower didn’t have hot water. Even after running the water for the required 4 minutes to get hot water (and then for far longer), the water never really warmed up - it was tepid at best, just barely warm enough to get into the water.

This is a beautiful and centrally located hotel with very helpful staff and a good breakfast that was included. Our room was spacious and even included two very comfortable chairs (a rarity).

Stayed in January 2024

The coffee was terrible at breakfast. Also, we didn't get the full breakfast described on the menu (and very little jam). Breakfast could be improved.

Very friendly hotel staff, authentic place (although people have mentioned it being dingy - it is an old monastery after all). I think the pricing was completely fair (and a little higher, because it was a market day). It was nice they had a decent restaurant and breakfast included. I really liked the fireplace and the service they offered (for someone to come and turn it on). Location is perfect for exploring the market as it is right next to it.

Stayed in December 2023

The bed was very uncomfortable. The water in the shower was not hot. Warm at best

Historic nature of the inn. Very charming

Stayed in January 2024

No heating in the rooms. You need to make a fire in the chimney. You should be aware of it when temperature goes down at 5 degrees Celsius. In addition, if the hotel is full, there is no water in the toilets nor hot water in the shower for several hours. No joke.

Perfect location. Authentic.

Stayed in December 2023

WiFi 12Q, bartender unhelpful (unkindly), service feels rushed.

Nice atmosphere, fireplace, great rooms

Stayed in December 2023