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  4. Reviews of Dusit Thani Guam Resort

Reviews of Dusit Thani Guam Resort This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1227 Pale San Vitores Road, Tumon, Guam, 96913 Tumon, Guam

#3 of 19 hotels in Tumon

Guests' Choice

Review Score

Based on 178 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.7

  • Location

    9.4

  • Facilities

    8.6

  • Staff

    8.8

  • Value for money

    7.5

  • Free WiFi

    8.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: December 13, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Twin Room with Sea View
    • Stayed 2 nights

    swimming pool is too cold

    location, facilities

    Stayed in December 2023

  • Reviewed: December 9, 2023

    8.0
    Enjoyed the time away from home.
    • Leisure trip
    • Couple
    • Premier Oceanfront Twin
    • Stayed 2 nights
    • Submitted from a mobile device

    You could hear doors slamming and people talking. Walls are thin.

    Facility was decorated beautifully for the holidays. Staff was nice and helpful.

    Stayed in December 2023

  • Reviewed: November 30, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe Oceanfront Twin Room
    • Stayed 1 night

    Customer service, clean

    Stayed in November 2023

  • Reviewed: November 13, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Premier Oceanfront Twin
    • Stayed 4 nights

    The rooms and property looked a bit dated,the bathroom drain was jammed and the water did not drain in the shower room.

    The view from the room of the sea was beautiful and the hotel location on the beach was great.

    Stayed in October 2023

  • Reviewed: November 12, 2023

    8.0
    Great stay!
    • Leisure trip
    • Couple
    • Studio with Partial View
    • Stayed 1 night
    • Submitted from a mobile device

    Was hard to find toiletries.

    The bathroom was spacious.

    Stayed in October 2023

  • Reviewed: July 3, 2023

    7.0
    Very relaxing!
    • Business trip
    • Couple
    • Deluxe Oceanfront Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    That not much stores were open but it’s understandable considering the island just went through a typhoon

    The ocean view

    Stayed in June 2023

  • Reviewed: May 20, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Deluxe Oceanfront Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Nice

    Stayed in May 2023

  • Reviewed: May 20, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Suite Mountain View Queen
    • Stayed 2 nights
    • Submitted from a mobile device

    The bedroom was small, too tight for a couple to get ready. Especially getting dressed to go to a ball. When showering the water was not draining properly it started to fill the stall. The sofa in the living room was very uncomfortable. Pictures on the website made the room look bigger.

    The complimentary breakfast on the 30th floor. Was quiet and peaceful.

    Stayed in May 2023

  • Reviewed: April 1, 2023

    8.0
    Nice
    • Leisure trip
    • Couple
    • Premier Oceanfront Twin
    • Stayed 4 nights
    • Submitted from a mobile device

    It’s ok

    Nice Place

    Stayed in April 2023

  • Reviewed: February 23, 2023

    9.0
    Fantastic beach weekend for couples
    • Leisure trip
    • Couple
    • King Room with Sea View
    • Stayed 3 nights
    • Submitted from a mobile device

    More jacuzzis are needed.

    i have place to take Sun bath anytime. Also the beach was fantastic.

    Stayed in February 2023

  • Reviewed: January 5, 2023

    8.0
    Wonderful place for families with kids
    • Leisure trip
    • Family with young children
    • Deluxe Oceanfront Twin Room
    • Stayed 5 nights
    • Submitted from a mobile device

    not much chairs in the pool area. I understand that during the peak season the hotel was crowded.

    the location is perfect, everything is walking distance. the water park and all the pools, my kids enjoyed so much. Guam is a perfect place for vacation!

    Stayed in January 2023

  • Reviewed: October 31, 2022

    7.0
    Hope that the proper service will be provided according to the rating of the hotel
    • Leisure trip
    • Family with young children
    • Premier Oceanfront Twin
    • Stayed 3 nights
    • Submitted from a mobile device

    It's subjective, but I'm going to write down a few things that I disppointed. Maybe it's because it's so popular, but even though the check-in started at 3 o'clock, it was still being cleaned. I heard that only one of the two rooms I reserved was prepared, so my family decided to wait for one more room. And I stayed in one place with my parents. We had to make a reservation at the steakhouse downstairs at 5:30p.m, so we expected the room to be ready before then. And the reception also said that they would bring the key to the room as soon as they were ready, so I was waiting. But eventually no staff came, and in the end, I ate in a hurry at the restaurant and went to get the keys around 8p.m. I was a little disappointed by the service that didn't apologize for the delay in preparing the room, but I decided to move on. However, the next day, I felt very uncomfortable. I left the cleaning (hanging the cleaning sign in front of the room) and came back to the room around 4p.m, but it was not cleaned. I asked the service staff to clean it up quickly, but it arrived an hour later, contrary to what they said would be soon. Even the room was where my parents stayed, so I felt uncomfortable because they couldn't relax even though they were tired. Eventually, I told the staff about this inconvenience, but I was disappointed about the system here. I heard that the facilities are good and it is a popular place for guests. However, I am writing with the hope that the service will be improved and that people will no longer experience any inconvenience.

    I chose this place for my first family overseas trip. The nice exterior, restaurant, swimming pool, and Tumon Beach right in front of here were perfect!

    Stayed in October 2022

  • Reviewed: September 19, 2022

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Premier Oceanfront Twin
    • Stayed 4 nights
    • Submitted from a mobile device

    AC

    facilities and services

    Stayed in September 2022

  • Reviewed: September 12, 2022

    8.0
    Great Resort to enjoy the sun, sand and sea but needs to work on the food
    • Leisure trip
    • Family with young children
    • Suite Mountain View Queen
    • Stayed 3 nights
    • Submitted from a mobile device

    Now this is the part I’d like to divide into three things 1. the Room - Mountain view Suite. it was big but poorly designed. The kitchenette was just a waste they could have made the living area much bigger and the bedroom actually felt a little small 2. Tasi Grill - The beach bar had very average cocktails for a hotel that good. I was hoping they would stir up some great martinis but even Mojitos were just average 3. Food Options - I’d expect a hotel of that stature would have 24 hour room service but no. all food even room service was limited to the three restaurants and nothing was available after 9:00 except the Deli that was available till 10:00

    The location is fantastic and in fact there are two properties. Dusit Thani and Dusit Beach resort. something that booking.com does not elaborate on the app. and you should. also the suite we booked was big but not very well designed more on that later. The food is good, the beach and pool are fantastic. The staff is super Awesome and Friendly and very helpful

    Stayed in September 2022

  • Reviewed: September 3, 2022

    7.0
    It was a good not great experience staying at Dusit.
    • Leisure trip
    • Couple
    • King Room with Mountain View
    • Stayed 1 night
    • Submitted from a mobile device

    Did not turn on or use the bathroom tub until the day of checkout. Faucet was wobbly and tile in shower had a crack. When attempting to notify front desk they simply just apologized. Body language of the associate showed lack of consideration that the issue was a priority to address. We simply notified not to complain but to help the hotel address the issue for future guests not expecting broken appliances/utilities.

    Room was cozy and spacious. Enjoyed the view and ambiance.

    Stayed in August 2022

  • Reviewed: July 30, 2022

    9.0
    Awesome place and service
    • Leisure trip
    • Group
    • Premier Oceanfront Twin
    • Stayed 1 night
    • Submitted from a mobile device

    The toilet bowl had pee smell , they need to sanitize more with chlorox

    The view was so nice

    Stayed in July 2022

  • Reviewed: July 29, 2022

    9.0
    I like the location, but bathroom was just weird set up
    • Leisure trip
    • Couple
    • Premier Oceanfront Twin
    • Stayed 2 nights
    • Submitted from a mobile device

    small terrace, toilet and shower in very odd location along with double sinks outside. I didn’t personally like the glass doors of toilet

    the pool, access to beach, nice pool area, nice restaurants, cleanliness

    Stayed in June 2022

  • Reviewed: July 17, 2022

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Studio with Ocean View
    • Stayed 4 nights

    nice location, and swimming pools for children private like beach

    Stayed in July 2022

  • Reviewed: June 30, 2022

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Suite Mountain View Queen
    • Stayed 2 nights
    • Submitted from a mobile device

    Very close to the beach and the plaza. The hotel is at the best location.

    Stayed in June 2022

  • Reviewed: June 25, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Studio with Ocean View
    • Stayed 4 nights
    • Submitted from a mobile device

    Room has some smell, swimming pool is small.

    Convenient Location, good staff and tasty food, good facilities

    Stayed in June 2022

  • Reviewed: June 2, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Oceanfront Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Did not like that we were bothered twice about noise level when we were not making any noise in our room. Maybe the walls are thin, but irritating to have our evening interrupted in this way.

    The amenities and location are great! Also love the restaurant and food options.

    Stayed in June 2022

  • Reviewed: March 31, 2022

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Deluxe Oceanfront Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Close to stores, house keeping was available often, lots of food choices so we didn’t need to leave the hotel.

    Stayed in March 2022

  • Reviewed: March 1, 2022

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Suite Mountain View Queen
    • Stayed 2 nights
    • Submitted from a mobile device

    I wished I had a balcony and though renovations were complete, I noticed several remnants of renavation work, i.e. holes of prior fixtures and uneven surfaces.

    The scenery of Tumon from my room was fantastic and I enjoyed the short walk to the beach and potiostioned in downtown, it was easy to get to a lot of places.

    Stayed in December 2021

  • Reviewed: February 17, 2022

    9.0
    overall a wonderful spot to stay
    • Leisure trip
    • Couple
    • Deluxe Oceanfront Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    bathroom doors are not private

    gorgeous setting

    Stayed in February 2022

Showing 1 - 25

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