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22 Lai Chi Kok Road, Hong Kong, Hong Kong
July 30, 2016
눉We suggest booking.com to remove MetroPark Hotel MongKok from their listing and travelers should avoid it at all costs because they have no respect for guests' privacy at all. We stayed at the hotel recently. We turned on "Do not disturb" sign when we went out. Hotel housekeeping ignored the sign and went in to do housekeeping, even when we told them face-to-face no need to clean up the room! They must be paid based on the number of rooms they do per day. As a result they are desperate to "enter" guests rooms as many as possible even when guests say no. That's not all. On another day, we discovered that someone had entered the room when we were out with "Do not disturb" sign turned on. We knew because we kept a card in the power slot to keep the AC on. When we came back to the room the card was missing and whole room's electricity was off! We asked housekeeping and they said "sometimes management and security may enter guests rooms to check". We checked with the front desk and they didn't admit they had entered. They just said some lame excuses like they might enter rooms to check since some guests may plug in devices that cause fire! Don't they know there are circuit breakers? Housekeeping even showed the card we put in the power slot, which proved management and security had went in the room and removed it while front desk still tried to deny and illegal entrance! When we checked out and left the hotel, a guy seemed to be a supervisor of some sort followed us to our transportation and said sorry about the "misunderstanding" happened in those 2 days and hope we will come back next time. Come on, this is not misunderstanding but MetroPark Hotel Mongkok personnel just ignore guests privacy and enter rooms freely even with "Do not disturb" sign on!
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