Choose your preferred language. We speak English (UK) and 42 other languages.
Most often used by people in the United Kingdom
375-377 Queen's Road East, Wan Chai, Hong Kong, Hong Kong
13 October 2015
10 October 2015
눉The requests that were made several times through booking.com for an early check in never reached the hotel as they had no clue, we had been travelling for over 24 hours and were exhausted and had to wait for hours to get a room. Breakfast was very poor, selection was very limited and even after we complained, we were still charged for that breakfast we had upon arrival just so we could pass the time!! Staffs are overworked and very disengaged, they are very distracted when talking to you as they are doing a million other things at the same time, which leaves very little room to engage with the guests. The Front Office and Guest Relations team is non existent and there does not seem to be any guest recovery plans in place, if a guest complains, they call you and ask about it but that's it, nothing else comes out of it. I doubt if I will recommend this hotel to anyone, the reviews online are over rated and nothing is really what it seems, the sister hotel - Cosmopolitan Hotel seemed to have more order and looked like people knew what they were . We both come from 5 Star resort background so it was really hard to switch off our hoteliers' switch. But if people are looking for somewhere cheap and convenient then go for it.
눇The room was comfortable and cozy, we were able to sleep properly as bed was very comfortable. We received a bottle of red wine as it was our honeymoon.
11 October 2015
눇The location was good, nice breakfast, free shuttle bus service to most main centres, Bob the conceirge was very informative, i enjoyed my stay here in HK.
You can get these deals for free by subscribing to our newsletters. You can even choose your favourite destinations to receive personalised deals.
Get started now by entering your email address. We'll instantly send you a link to our Deal Finder!