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387-397 Queen's Road East, Wan Chai, Hong Kong, Hong Kong
24 May 2016
24 May 2016
눉In the bedroom the curtains had a few marks on them and the floor needed a more thorough vacuum as there were hairs caught in it but this was quickly rectified by staff. Not many English tv channels and only one free wifi device in the bedroom although you could pay for more at a cost! The restaurant let the hotel down although I believe it still has to be refurbished as the rest of the hotel has undergone a transformation. In the interim they could have dressed the breakfast tables as they had beige wipeable plastic table cloths and the place needed freshened up. A little more attention to european food would have been good like fresh fruit salad, fresh orange juice and peaches (instead of tinned). They ran out of bananas for almost one week yet were able to supply them to our bedroom every morning so I ended up taking one down to breakfast with me. The hotel had a huge 'cosmopolitan' sign over the main front door which needed to be lit up at night although they may have been working in that area as they had just installed new main doors/windows. Don't let the refurbishment put you off, I think most of it has been done and it did not impact in any way.
눇The hotel was in a great location, close to the city centre yet overlooking the greenery of Happy Valley racecourse and it's amenities.The refurbished part of the hotel was modern, very clean with plenty of staff.The racecourse view from the good sized bedroom was excellent, really comfortable queen sized bed with good quality sheets, great shower, plenty of clean towels, attentive staff. The free shuttle buses were very handy and catered for several different locations, especially the airport shuttle. The concierge was also very helpful as was the lady on the tour desk, both very knowledgeable. The handy smartphone supplied by the hotel proved invaluable for phoning home (for free) as well as giving information on the mtr and street maps etc.
24 May 2016
눉Staff at welcome doesn't look pleased & doesn't welcome you with a smiling face. The willing to help is missing
눇The cleanliness & quick F&B services
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