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51 Man Tung Road, Tung Chung, Hong Kong, Hong Kong
2 February 2016
눉It was not a good experience for me. Check-in processing took forever. Apparently, someone with the same name took my reservation even though my husband has a very unique Spanish first and last name. It shows lack of attention to detail on the hotel part. When we were waiting, I asked if they had a room with two beds. I would be perfectly okay if the gentleman who was checking us in told me that hotel is booked and there was no room available. However, when he was looking in the computer, a woman at the front desk mumbled to him in Cantonese something like " just tell them it is full, no room." I felt that was very disrespectful. It showed a lack of hospitality from the hotel. After I explored, they gives us rooms on the premium floor. The gentleman who helped us was actually very nice and polite.
눇Not a bad choice if transiting. Rooms on the premium floor is okay. Good location next to the Citygate Outlet.
1 February 2016
눇Novatel Citygate was a pleasant surprise. The room was very comfortable and well appointed and the staff very accommodating and efficient. Close enough to the airport for an overnight transit and far enough away to be a peaceful stay.
1 February 2016
눇wonderful, nothing was too much trouble, they made us feel like special guests.
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