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34-36 Tai Chung Kiu Road, Shatin, Hong Kong, Hong Kong
15 January 2016
눉Michael Wong, the manager, did not accept to waive the telephone call charges, which I argued that the $7 per call is too expensive and not well-informed to customer by any written notice or in the menu. He keeps arguing that it is the customer's responsibiility to ask the service charges before using it. I really dont like his answer and attitude.
14 January 2016
눉I have no comment for this.
눇All staff are very polite.
14 January 2016
눉The services at Regal was atypical of Hong Kong Customer Service Industry - not friendly or professional. The Q for check in was 30 min and the time that that took for the clerk to process our check in was 40 min. We did not complain but we were told off for picking the wrong date to visit hong kong. There are plenty of of unpleasant encounters at the hotel during our 4 day stay.
눇We were looking for a hotel that was far away from the city area but near a MTR location that allowed us to travelled around easily. Regal Riverside was just that. Suprisingly, there was a bus stop (10 min) walk away that is served by buses travelling directly to Tsim Tsa Tsui and Jordan. The bus rides were 30 to 40 min. Taking the public transport was a great way to view the landscape of Hong Kong
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