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20 Nathan Road, Tsim Sha Tsui, Hong Kong, Hong Kong
August 30, 2015
August 26, 2015
눉As a frequent business traveller, I have stayed in many 5-star hotels around the world. The staff at the Sheraton Hong Kong is definitely and without any doubt the worst and most incompetent I have ever seen in my entire life. In fact, they are slow, bureaucratic, do not care at all about you and do not make you feel welcomed. For example, Kenneth, at the reception, told me there was only one restaurant in the hotel and that the others were closed, while they were absolutely not... At the check-in and check-out, the process was incredibly slow: Incompetent employees were always asking other colleagues (with no clue whatsoever) for help to resolve any single question I had, and on top of that I also wasted one hour because my room was not ready.
눇Even though the harbour-view rooms offer a beautiful view, the staff made it feel worthless.
August 28, 2015
눉The cocktail food can be improved a bit for more variety.
눇club lunge and check in. Swimming pool and great view
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