Grada Vukovara 269a, 10000 Zagreb, Croatia
#38 of 91 hotels in Zagreb
Guests' ChoiceBased on 1142 hotel reviews
8.7Cleanliness
9.2
Comfort
9.2
Location
8.5
Facilities
8.9
Staff
9.0
Value for money
8.4
Free WiFi
8.8
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 19, 2024
Katarina
SerbiaTrainee receptionist
Location, great breakfast, very comfortable bed
Stayed in April 2024
Reviewed: April 19, 2024
Karen
United KingdomThe air conditioning needed fixing each day. We were moved on the last night. The pool was too cold for my liking.
The hotel was modern, clean and bright. The room was really nice.
Stayed in April 2024
Reviewed: April 5, 2024
Ryoko
GermanyBreakfast buffet could be more appealing if there had been more options of fresh salad and fruits.
The hotel spa including a swimming pool, sauna and jacuzzi were the bonus for us. The bed mattress was nice and firm for good night sleep. The two rooms we had was connected to each other and the space was good enough for four of us. Warmed welcome soft-baked cookies were yummy !!
Stayed in April 2024
Reviewed: March 18, 2024
Ralica
BulgariaN/a
Everything was perfect. Best hotel in Zagreb
Stayed in March 2024
Reviewed: March 15, 2024
Andrijana
CroatiaWe booked this hotel because of the spa. And jacuzzi and Turkish sauna weren't working which was disapotig If we knew that we would choose a hotel in the center of Zagreb instead of this one
It is a lovely spacious room. the breakfast was delicious. The staff is professional and very kind
Stayed in March 2024
Reviewed: March 14, 2024
Robert
AustriaDuring my stay, the lighting in the bathroom broke
Very friendly staff. Location near some really good restaurants. Surrounding was quiet in the night. Hotel has parking garage.
Stayed in February 2024
Reviewed: March 10, 2024
Roman
Ukrainebeer was absent in minibar, but room service did the job :-)
restaraunt guys were super
Stayed in March 2024
Reviewed: February 21, 2024
Stephen
United KingdomThe room (and hotel) was far too warm, but I was advises there was no AC in the winter amd I should open a window. Also, I don't think the bed was too comfortable as I couldn't sleep, but that could have been due to the excess heat.
Amazing customer service across the board, especially the barman. Very friendly amd helpful staff. The spa and pool have agreat view amd is nice and relaxing.
Stayed in February 2024
Reviewed: February 7, 2024
Mary
United States of AmericaThe only place I will ever stay in Zagreb.
Stayed in February 2024
Reviewed: January 30, 2024
Zoran
Croatiafitness & spa should be larger
room, breakfast, city view (both room and spa/fitness)
Stayed in January 2024
Reviewed: January 28, 2024
Renato
SloveniaVery nice!
Stayed in January 2024
Reviewed: January 26, 2024
Mary
United States of AmericaRoom was spacious, clean. It is difficult to find such a nice hotel in Zagreb.
Stayed in January 2024
Reviewed: January 18, 2024
Roxana
MaltaI could smell smoke coming throughout the vents the entire stay unfortunately. Could not hang out in the lobby as it was very cold.
Food was delicious, the staff were professional and friendly, rooms were very cozy. :)
Stayed in December 2023
Reviewed: January 16, 2024
Jan
CroatiaEverything was excellent
Stayed in January 2024
Reviewed: January 14, 2024
Patrick
MaltaRoom cleaning was not up to the standard of Hilton
Location and friendliness of the staff and facilities, room service was great and
Stayed in January 2024
Reviewed: January 10, 2024
Geoffrey
United States of AmericaBreakfast could have been fresher for the money. I was disappointed that a lot of things looked re-used from the previous day.
Spa and pool were fantastic. Really lovely staff. I was very impressed with their professionalism and how kind they were.
Stayed in January 2024
Reviewed: January 10, 2024
Dejan
SloveniaWater in swimming poll could be a bit warmer.
Friendliness of young lady in Spa. Comfortable beds.
Stayed in January 2024
Reviewed: January 10, 2024
Alison
Maltabreakfast very good, staff very nice. But I especially loved the spa moreover if you go in the evening since it is open till 10pm. The lady working there (forgot the name apologies) she is one of the kindest, sweetest and most polite person I have ever met :-)
Stayed in December 2023
Reviewed: January 4, 2024
Hannah
GermanyThe bed was fantastic and comfortable, the bathroom was luxurious, it had a shower and bathtub. Everything was really clean and well kept. The Swimming pool has a fantastic view and is very clean as well - the swim and whirlpool were very relaxing.
Stayed in December 2023
Reviewed: January 2, 2024
Anja
SloveniaThe parking is guaranteed but it’s not free and it’s not cheap.
Breakfast, pool & fitnes.
Stayed in December 2023
Reviewed: December 30, 2023
Jadranka
CroatiaCold water in the pool
Everything great, good rooms, nice view, friendly staff, amazing saunas. Loved new dispensers for toiletries, eco friendly.
Stayed in December 2023
Reviewed: December 17, 2023
Piotr
PolandLobby. People. View from Spa area
Stayed in December 2023
Reviewed: December 13, 2023
Ana
MontenegroPetar Petrovic odlican za komunikaciju, profesionalan mksimalno.
Stayed in December 2023
Reviewed: December 12, 2023
Partari
IcelandStaff both in reception and in the restaurant very very helpful and friendly. The breakfast was really good. The restaurant offered high quality food. The room was good size with comfortable furniture. The room was very clean
Stayed in December 2023
Kreuth, Germany
Cervia, Italy
Chania, Greece
Lomeña, Spain
Chalons en Champagne, France
Taitung City, Taiwan
Bad Ragaz, Switzerland
Masaya, Nicaragua
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content