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1118 Budapest, Dayka G. u. 3, Hungary
15 August 2016
8 August 2016
눉First of all, the cleaning. To be an hotel of this level, i pretend a better cleaning service. On the first night, we found spider webs under the desk where tv and minibar were located. I thought "ok, maybe they didn't seen them", so i left a note in the morning asking to clean under the desk and i even left a tip. When we came back in the afternoon, the person in charge took the tip and wrote thank you on my note, but the spider webs were still there! Beds were not settled well since they only folded and placed the duvet on the top without even fix the topper. About it, i think they dont even do hoover since during our 3 days of stay, in the bathroom there were the same hairs on the floor of the first day. The wc as well was not cleaned. During our first night i've found a moth in the bathroom and i killed it inside the wc, it left spots that until our check out were been left uncleaned. I know and understand that in hotels like this the cleaning service must be made in a tot of time, but it doesn't mean that it must be done superficially. Another thing i really didnt liked, was the attitude of the receptionists. Eccept of Daniel, the other receptionists seems very unprofessionals and bored of their work. for two days straight, when we tried to call the reception, nobody picked up the phone, it was very frustrating since we had to go directly downstairs at the reception fr the last floor, and when we mentioned it, they didn't even apologized or something, they just point at the people in front of the reception that was not even so many. I'm a receptionist too, so i know how difficult can be when we have a lot of people at the desk and telephone start to ring, but i think you can easily pick up the phone and tell the person to call later or that you call later in the room, because yes, you're busy with guests, but we are guests too.
눇The Hotel is really really nice, modern and with all the things you need. The swiiming pool, even if its a little bit small, is very very cute and comfortable, not so deep but enough to allow you to dive. There is a jacuzzi, 3 type of sauna, one aroma cabin and one cave. At the reception of the spa you can even ask for towels so you dont have to take the one you use in the room, and you even have lockers! I didn't use the gym but i've seen it from outside and its very big and well equipped. Downstairs there is even a bowling space! The hotel is build around a beautiful garden were you can have a walk or just breath the fresh air, since its not near the city, there is not a lot of pollution. Breakfast is well organized and the restourant as well is very beautiful. personal is always ready to take the plates used and reorganize the tables used and the food is always refilled. I also want to spend a word for the receptionist Daniel. I think he's on duty only during the night shift because is the only time i see him. He was very helpful and nice with us while maintaining his professionalism.
14 August 2016
눉Breakfast: instant coffee, minimal choose of dishes. Room: twin bed instead of double, quite dirty, no soap and shampoo - only upon request. Parking: additional costs, but you can park outside for free
눇Spa and gym.
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