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Jl. Pengosekan, 80571 Ubud, Indonesia
8 May 2016
눉Everything else. We had issues with our room (toilets and shower not working) the staff wasn't helpful the handyman took unfortunately a while to fix everything and we couldn't leave our room in the meantime or go to the loo. The staff never offered to change our room and pretended it was all ok though the room stank of humidity and was full of mosquitoes and quite dirty with spiderwebs eveywhere. They said then had no availabilities though had still rooms left on booking. The next morning they still said the hotel was full and then when we said we wanted our money back to change hotel miraculously a room appeared out of nowhere and we could change rooms. The new room didn't smell and was a little cleaner. Clearly there was a leak problem in a previous room but they still rented it out. It is a shame they don't clean the rooms and especially the bathrooms as well as they take care of the gardens!
눇The gardens, the pool
6 May 2016
눉 We visited this hotel for 4 nights and booked a superior room which looked nice on the website but was in fact very humid and filled with mosquitoes (no mosquito net), very dirty spider webs were everywhere, had a broken toilet and shower. We had to wait for a repairman to get it fixed and could use the toilet not the shower of course and had to stay in the room in the meantime. He unfortunately dirtied the whole bathroom even more. After complaining a fair few times we were told the hotel was fully booked which was a lie seeing as rooms were still available on booking. The next day they finally decided to change our room but two minutes before still said the hotel was fully booked. the room was a little better and at least didn't smell anymore. Shame they don't attend to the room the way they do to the gardens and pools.
눇Gardens and outdoor pool
8 May 2016
눉Breakfast is small and not very varied. We went to other places in the neighborhood.
눇Large Villa with great view in the back of the busy road in front. Quiet, nice pools, friendly staff.
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