Not many baby change room facilities around hotel.

The staff were amazing. Waterslide was great for kids

Stayed in April 2024

better to have kid friendly toilets in lounge and to have dish washing liquid in the room.

restaurants are amazing

Stayed in April 2024

Breakfast was not included and the price was very expensive.

Everything was amazing!

Stayed in April 2024

Location, gardens, swimming pools and facilities

Stayed in April 2024

I was in an oceanview room. It was quite dated and in my opinion would be good if the room was refurbished.

The hotel was beautiful and clean and the staff were very helpful and polite. There are many restaurants, pools and other activities.

Stayed in April 2024

Nothing

Absolutely amazing. We loved the pools, waterslide and fabulous breakfast every day. The staff were so helpful and accommodating

Stayed in March 2024

A/C

The place is beautiful and the staff very friendly, the only thing is that it’s already showing it’s years of construction. Rooms need renovation and the A/C wasn’t working so well.

Stayed in April 2024

Rooms are very old faahioned.Toilet flush was not working properly.One of the receiptionist was bit rude.

Swimming pools, Beaches and other facilities at the resort.

Stayed in March 2024

Rooms a bit dated, and a bit noisy

Location

Stayed in March 2024

Club lounge wasn’t on par with other resorts. Bit dated. Hard to navigate due to the very large complex. There should be an adults pool only, no children.

Location, surf beach & friendly staff.

Stayed in March 2024

Pool water to warm, need to be cooler.

Property was huge.

Stayed in March 2024

Nothing.

The resort 's so beautiful.

Stayed in March 2024

What should be improved... 1. breakfast - quite or very poor for a 5-star resort, the biggest complaint was the lack of fruit - very few, unripe, only 2-3 kinds of fruit - watermelon, passion fruit, dragon fruit and that's about it. .. inexplicably, we went to the market and bought fruit - very good. 2. No fun program for children, we went with two 6-year-old children... they didn't really have fun in the resort, or we didn't search enough or they don't even have such a thing. These were the most disturbing things we experienced during the 15 days we spent in the resort.

First of all, the location - it's really beautiful, the ocean, the view, the state of peace and rest.... Staff - extremely friendly. Cleaning - very clean both in the apartment and inside the resort, the staff who cleaned the apartment - very "insistent" - we thank them, and in general all the staff with whom we had contact - very kind and professional. We spent Christmas and New Year's Eve at the Grand Hayatt - we understand that for them these holidays didn't have much content... but they made an effort. As a summary of 15 days spent in the resort - I could not say that it was something extraordinary, but I would have no reason to criticize.

Stayed in January 2024

But overall The building looks seems old, and night time so quiet,,

The stuff are very nice, they’re so friendly. The room very nice. Nice pool

Stayed in March 2024

N.A

Everything was excellent from the comfort of the rooms to dining. Beach was clean and there were a few different pool options for families with kids and so forth.

Stayed in March 2024

The seating in the rooms and balcony area could be more comfortable. It should not be necessary to have to ask on a daily basis for more (free) drinking water for the room. The 'quiet zone' Club pool - could benefit from enforcing by the pool attendant - and the signs translated into a few more languages.

We had an Ocean View room with Club access and stayed 18 days. The beach is excellent - by far the best in Nusa Dua in terms of loungers, space and privacy and is cleaned regularly by the hotel staff. The hotel grounds are beautifully landscaped and well kept. We used the Club area for breakfast and for drinks and canapes in the evening - always an enjoyable experience. A special thanks to Suriya for his excellent service in the Club. Without exception the hotel staff were very pleasant and attentive. The Dial '0' service from the room accessing all hotel functions worked very well.

Stayed in February 2024

A lot of Mosquito bitten all over my leg's, very itchy.

Good for family holidays, all you need all there. Good breakfast buffet, a lots of variety and nice coffee made to order by barista 🙂

Stayed in March 2024

Service and facilities

Stayed in February 2024

I was there during the Bali Collection festival in March and my room being on the edge of the resort there was a lot of noise coming from the festival until quite late in the night.

I loved the facilities and the grand club lounge. So many places to go relax.

Stayed in March 2024

the mosquitoes and the rooms look dated

the private nice beach and relax feel and the room with karaoke and table soccer and drinks.

Stayed in December 2023

Very nice and clean beach which is rare for bali.

Stayed in February 2024

The room does reflect some signs of old age. Could use some sprucing up.

The entire resort was so beautiful - very soothing to the soul. Love the wide sandy beach, serene balinese gardens, and the overall relaxing atmosphere. I especially enjoyed having the buffet breakfast at Salsa Verde, while watching the waves rolling in…

Stayed in March 2024

Noisy ducks by the window))

Perfectly clean and comfortable

Stayed in February 2024

NA

breakfast must improve the taste and quality

Stayed in February 2024