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JL Embong Malang 85-89, 60261 Surabaya, Indonesia
July 10, 2016
July 9, 2016
눉I've been a loyal customer since many years ago for Marriott hotels especially in Surabaya (my hometown), however from my last stay it seems that the quality is much worse. Starting from my check-in everything is painfully slow (we at last able to get to our room at 16.30!). What troubled me was the staffs were not feeling guilty at all that we had to wait for that long. Breakfast was usually very good in this particular hotel, however now everything is very slow to be refilled, queues for favorite items could not be handled, I had to ask repeatedly for coffee/teas, etc. Poor management and lack of supervision. To spice everything up, on my last day of stay, I discovered that the praying direction was wrongly put! I discovered this because we had a connected rooms, and both rooms showed different direction. And guess what, both are wrong! I guess I was very disappointed because hotels of Marriott levels should not made the mistakes so basic as those I felt during the stay.
눇Location, facilities, and room size.
July 8, 2016
눇Comfortable bed, sound proof room, various kind of breakfast, good location.
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