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Kawasan Pariwisata Nusa Dua, Lot North 4, 80363 Nusa Dua, Indonesia
20 March 2016
17 March 2016
눉The front reception was after us to clear the account assuming that we were checking out when I had actually extended the checkout time until late evening. They thought we are pushing off without paying. when we were actually only going out for dinner. The fact that they may have been confused is understandable but 3 people ( staff ) one after the other asking us the same thing was quite annoying and unexpected. the hotel anyways has a credit card preauthorization which was way more than the total cost of the stay, so I was a bit surprised by this behaviour of the reception staff. definitely did not expect this kind of service to end a beautiful stay in a wonderful location with excellent facilities. Could have checked with us appropriately rather than shoving it on us and demanding to pay before we leave.
눇everything was great. 5 stars would definitely recommend people to stay here. excellent facilities and ambience.
20 March 2016
눉Accommodation is very expensive.
눇Friendly staff, beautiful resort, gardens and pools. Very easy to have small children here as there are high chairs everywhere and the sand in the pool area makes that great for families. Love the fish ponds and view from breakfast.
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