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Gili Trawangan Island, 83355 Gili Trawangan, Indonesia
26 August 2015
22 August 2015
눉Staff - Reception ok but as soon as you walk away, no one knows who you are off course, little personal touch, and the questioning starts to the point of can I see you room key!!!! I was appalled by the number of times I was made feel so unappreciated. Examples, when I attempted to look at the bikes!!!! God forbid... I was approached by a staff member asking all there usual questions like are you staying her? Which room? Can I see your room key? I walked away from him and went to the main reception suggested may I use a bike without being made felt like a thief!!! Next example, my lovely fiancé was sitting by the beach having a drink while I was paying the bill to get away from this sad place and go anywhere else, she was approached by another staff member and harassed her demanding she shows him her room key several times. I think he only gave up because the manager at the reception informed him she is a guest and a very unhappy guest and the key is with me, despite my fiancé mentioning it several times. Off course it was only later when we discovered that the reason for the constant harassment was the hotel management ensuring that if we were not a $250 a night guest at the hotel, we had spent the minimum $5 at the bar to have full access to all the facilities we had access to including swimming pool, bar, resturant and the private beach but thankfully not our villa and private pool which I would have had to advise against on safely ground. The villa ----- what can I say... The best and most expensive in the hotel for $250 a night, dark, dull, depressing and dirty...... Bathroom was used for necessity and not pleasure so not much needed to say beyond this. Most worryingly and seriously concerning, there was a cable hanging just at the back of the swimming pool, fair to say we were shocked, thankfully not physically but mentally, and off course didn't step foot in the pool, whilst also ensured all lights in the garden were switched off for obvious reasons.
눇Very little - I seriously can not think of much positive things to say.
24 August 2015
눇Lovely pool area and the best beach private beach area on the island.
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