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Jalan Cemara, 80228 Sanur, Indonesia
4 September 2015
3 September 2015
눉The hotel is old, almost 41 years old. It is sells as a 5 stars but it s not. We booked a superior room for 3 nights, on booking it looked a good business. After a very good experience in Ubud with a 4 stars hotel, we wanted to enjoy a 5 stars on the beach. But once there we discovered that our room was terrible, old fournitures, dirty and bed smell. Behind the bed there was a yellow pillar all dirty and the same for the tends. The balcon with swimming pool and ocean wiew was full of rust. We asked to change the room but the others were all the same for that category. The girl at the reception proposed us a club room recently renovated , but we had to pay 50$ more for night . We were very disappointed but we accepted also if the room had not sea view. When we left the guy of reception made us a discount, he understoid the situation and he was very kindly. The beds on the beach and swimming pool are very Dirty. The beach is not cleaned, with rest of food and cigarettes every wear. The room in the night had mosquitos , we asked to the reception to have something and they brought us a spray to use soon, because they only had one spray for all the hotel!! The breakfast close at 10.30 and we arrived at 10.20 : the staff started to remove all the food in front of us and the could eat only few things. I have never seen in all my trips a so bed treatment. The hotel is not a 5 stars, maybe it was 40 years ago, but now is almost 3/4 stars and i don t understand why we had to pay as it was a 5 stars. It s not honest. I really don't recomand it!
눇I liked the position with direct access on the beach. Nice swimming pools and gardens. Good breakfast with a lot of choise.
3 September 2015
눉The hotel transfers didn't pick us up from the airport, so we had to get our own way there. However they arranged our transfers back to the airport (no charge). Our first room was too small for 2 adults and 2 small children, so we upgraded to a larger room. The bigger room was so much better for space.
눇The facilities are great, the staff were attentive, the rooms were comfortable.
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