Reviews of Sheraton Bali Kuta Resort This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Jalan Pantai Kuta, 80361 Kuta, Indonesia
#26 of 186 hotels in Kuta
Guests' ChoiceReview Score
Based on 560 hotel reviews
Score breakdown
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Cleanliness
9.0
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Comfort
9.0
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Location
9.2
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Facilities
8.5
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Staff
9.4
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Value for money
8.0
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Free WiFi
8.9
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
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Reviewed: April 18, 2024
Hana
Malaysia10 ReviewsExceptionalLocation, location, location.
Stayed in April 2024
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Reviewed: April 7, 2024
Ian
Australia22 Reviews3 helpful votes“Great option for a short stay! Will definitely stay again”We did have an air conditioning issue- but we were well looked after and given another room.
We were well looked after and it’s a perfect location for a short stay
Stayed in January 2024
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Reviewed: March 31, 2024
Amborica
Australia4 Reviews“Great location and very helpful staffs”The location of the property is fantastic. You can’t go wrong with it !rooms are also very spacious
Stayed in March 2024
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Reviewed: March 18, 2024
Phka
Indonesia13 Reviews“Average OK”Well Known Kuta Beach Clean Room Good Breakfast
Stayed in March 2024
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Reviewed: March 16, 2024
Sh
Singapore6 Reviews“Great family vacation hotel”The attentiveness of the staff can be overwhelming/disruptive sometimes.
Great location, very friendly staff
Stayed in March 2024
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Reviewed: March 8, 2024
Claudia
Australia10 Reviews3 helpful votes“A beautiful hotel with stunning ocean view and great location.”The pool area is quite small and boring. The entrance of the hotel as well as the reception and lounge has no airconditioning.
A beautiful hotel with excellent service and outstanding breakfast and dinner buffets. It is located next to a very large shopping centre, at the beach. The rooms are large, the ocean view room is beautiful. We enjoyed cocktails on the stunning rooftop bar every evening.
Stayed in March 2024
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Reviewed: March 5, 2024
Abdulrahman
Netherlands2 Reviews1 helpful voteExceptionalNo good place to smoke
everything in Sheraton bali kuta
Stayed in February 2024
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Reviewed: March 2, 2024
Fairuz
Singapore54 Reviews23 helpful votes“Ok stay”We had to request for a room change as the aircon wasn't working properly in the first room we stayed in. The second room was marginally better. That affected the quality of our sleep for our entire stay there as Bali weather is extremely hot! Breakfast area was always crowded as can be expected from a large chain such as Sheraton. The pool was rather small and was directly outside the main hotel restaurant, which didn't afford privacy for those lounging by the pool/swimmers.
Nicely appointed room thought abit dated. Decent seaview of the Kuta beach front. Very attentive and friendly staff!
Stayed in February 2024
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Reviewed: March 1, 2024
Paul
Australia4 Reviews1 helpful vote“Amazing resort.”Nothing.
Everything was amazing about this hotel, the location, staff, cleanliness, food, atmosphere—everything was absolutely superb. I will definitely stay there again on my next visit.
Stayed in February 2024
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Reviewed: March 1, 2024
Monther
Saudi Arabia7 Reviews5 helpful votes“excellent hotel”The pool was nice but small relative to the hotel size. The furniture were too much used. high rate of the room. no place for kids playground.
good location next to a mall. sea view rooms. staff were great helpful. Many restaurants around the hotel
Stayed in February 2024
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Reviewed: February 25, 2024
Mohamed
Sudan3 ReviewsWonderfulThe design of the room is very basic & no creativity & innovation. The Air conditioning is not working properly & I have to frequently request maintenance during two days of arrival. Then they provide a small fan to improve cooling cause the room was very hot. The TV is not include Netflix or other entertainment Apps. The value of money is little bit high compared to facilities.
Staff is very helpful & friendly. The location and view are spectacular.
Stayed in February 2024
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Reviewed: February 24, 2024
Holly
Australia1 review“Magical and will be repeated later this year”Nothing it’s all just a wonderful experience
I love everything about our stays at Sheraton Bali Kuta Resort. Special mention to Ari at the Lounge, the guys at the pool and Bene restaurant ❤️
Stayed in February 2024
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Reviewed: February 21, 2024
Law
Singapore3 Reviews“Memorable Stay”No. Everything is beautiful
The staff are very friendly and always carried a wonderful smile. It is like a home .
Stayed in February 2024
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Reviewed: February 17, 2024
Kailash
Malaysia14 Reviews1 helpful vote“Cherish our stay and look forward to another visit to Sheraton group”Can not find any fault
Excellent location, staff is extremely polite and helpful. Everyone made us feel at home. We had the most comfortable stay during our Bali visit. Impeccable service.
Stayed in February 2024
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Reviewed: February 15, 2024
Jessica
Australia1 review“EXCELLENT SERVICE, GREAT FOOD, AMAZING BEAUTIFUL RESORT”Everything was amazing, probably just the TV not working was a little annoying :) but that’s okay
The staff was exceptional I’ve never experienced such 10/10 service. Made friends for life and will be returning 100%
Stayed in February 2024
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Reviewed: February 15, 2024
Helen
Australia37 Reviews“Very chillaxed stay at The Sheraton Bali Kuta Resort”Everything! The staff were exceptional. The breakfast was absolutely delicious 😋😋
Stayed in February 2024
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Reviewed: February 9, 2024
Damoonadeli
Iran3 Reviews1 helpful vote“Best staff!”Stinky smell from basement even in our room . When you walk through parking way mostly you can feel it badly!
The staff ! They are great !
Stayed in February 2024
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Reviewed: January 28, 2024
Roman
Australia40 Reviews2 helpful votes“Beach, massage, restaurant”Nothing.
Location and view
Stayed in January 2024
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Reviewed: January 27, 2024
Ryan
New Zealand7 ReviewsVery GoodDated facilities, less variety on food & drink menu
Great location, friendly staff and service
Stayed in January 2024
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Reviewed: January 27, 2024
Widjaja
Indonesia39 ReviewsWonderfulFood quality has to be improved
Good location and friendly staff
Stayed in January 2024
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Reviewed: January 15, 2024
Janus
Australia8 Reviews4 helpful votes“Very accomodating and spacious”The building seems very run down, not the best value for money considering the price we paid for our room for one night. - Our fan in the air conditioner didn't work, extremely hot in our room. The Hotel did offer for us to move rooms when we reported the maintenance.
Great breakfast - Spacious room - Comfortable bed - Very great customer service and room service is very prompt - Shopping center right next door
Stayed in January 2024
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Reviewed: January 9, 2024
Ayesha
South Africa10 Reviews4 helpful votes“Couple getaway Sheraton Kuta”Rooms need to be maintained. Plug points not working in the room. Cleaning of room needs care and attention.
Location was perfect , central to the hub of Kuta. Staff willingly assist with any matter or concern. Friendly , smiling and helpful , good to see and experience this hospitality from the Sheraton Group.
Stayed in January 2024
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Reviewed: January 8, 2024
Jason
Australia19 Reviews2 helpful votes“A well run Five Star Hotel”Swift early check in. Room and view superb., Food in restaurant lovely
Stayed in October 2023
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Reviewed: January 1, 2024
Jamil
Saudi Arabia24 Reviews3 helpful votes“Very clean and good location hotel with excellent management”Nothing
The view from the room and high stander breakfast The management were very professional deal with our issues
Stayed in December 2023
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