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  5. Reviews of The Mansion Resort Hotel & Spa

Reviews of The Mansion Resort Hotel & Spa This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Jl. Penestanan, Sayan, Bali, 80571 Ubud, Indonesia

#337 of 390 hotels in Ubud

Guests' Choice

Review Score

Based on 57 hotel reviews

7.6

Score breakdown

  • Cleanliness

    7.7

  • Comfort

    7.6

  • Location

    7.6

  • Facilities

    7.6

  • Staff

    8.8

  • Value for money

    7.4

  • Free WiFi

    8.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: January 30, 2024

    8.0
    Great place for a relax.
    • Leisure trip
    • Family with young children
    • Grand Deluxe Double Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Food ok but not outstanding

    Very lovely surroundings great staff.

    Stayed in January 2024

  • Reviewed: October 9, 2023

    8.0
    Friendly staff. Pretty resort
    • Family with young children
    • Grand Deluxe Double Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Didn’t realise it was basically a yoga retreat for most people and we got asked to keep the noise down when we were in pool with the kids by the yoga people

    Layout and lots of different pools

    Stayed in October 2023

  • Reviewed: October 1, 2023

    8.0
    Extremely relaxing break doing nothing.
    • Leisure trip
    • Travelers with friends
    • Deluxe Room
    • Stayed 7 nights
    • Submitted from a mobile device

    Nothing

    Loved the gardens and the quietness. Where I stayed they had filled the pond with koi carp and I would disturb a heron each night who was intent on catching one. That was a bonus. I had some great massages and the staff were so lovely.

    Stayed in September 2023

  • Reviewed: September 12, 2023

    7.0
    Expected a luxury resort but found a 3star hotel with lots of issues. It was probably nice 20 years ago. Rates are too h
    • Leisure trip
    • Family with young children
    • Grand Deluxe Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Wifi kept crashing. Very noisy - we were warned about construction work but it went until after 9pm. Also there was yoga teacher training with a very loud after party. Complained and were moved but still issues with wifi.

    The entrance was very grand. The grounds had some nice gardens.

    Stayed in September 2023

  • Reviewed: September 10, 2023

    8.0
    A beautiful sanctuary just out of central Ubud
    • Leisure trip
    • Couple
    • Grand Deluxe Double Room
    • Stayed 4 nights

    There was LOTS of building and construction going on at the venue. So lots of tradie types in and around. Loads of smoking going on and quite often the sound of banging and power tools during the day. The breakfast location was a little hard to find initially as it was currently under renovation or something and moved to another area of the venue. The on site classes and facilities were also impossible to book or try and do but they advertise yoga classes and things all over. So a little annoyed we didn't get to try any classes. Breakfast was decent with some solid options and very nice view. Though they played 1 Taylor Swift on repeat the entire time we were sitting there and the same song basically every day... It got a little annoying. Also, if you are planning to walk around and into town it is about a 40 min walk BUT the venue offers a free shuttle every few hours into central Ubud which is lovely. All in all very happy with the stay though.

    Venue is stunning, so many areas and so many things to look at and explore. There are tonnes of people always around as a few yoga schools operate at the venue. So there is a good vibe in and around. The rooms are very spacious and the beds very comfy.

    Stayed in September 2023

  • Reviewed: August 20, 2023

    8.0
    Very peaceful and relaxing.
    • Leisure trip
    • Group
    • Deluxe Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Very noisy between rooms. Can hear everything in other room next to me.

    The beautiful gardens, friendly staff and cafe by the pool.

    Stayed in August 2023

  • Reviewed: July 13, 2023

    8.0
    All round excellent.
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Rooms are dated. Shower areas could be cleaner

    Very authentic. Amazing gardens and settings

    Stayed in July 2023

  • Reviewed: April 30, 2023

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Deluxe Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Very authentic Bali hotel. Great location in Ubud as abase for days and nights out

    Stayed in April 2023

  • Reviewed: April 30, 2023

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Deluxe Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Very authentic hotel, 3rd time we have stayed here. Great location in Ubud as a base for days out

    Stayed in April 2023

  • Reviewed: January 15, 2023

    7.0
    was okay to stay there , staff were helpful and friendly
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 3 nights
    • Submitted from a mobile device

    a bit far from ubud central and only has twice time for free shuttle to ubud central

    quiet from hustle area

    Stayed in December 2022

  • Reviewed: September 29, 2022

    8.0
    Overall good stay
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Room can be well maintained

    Environment around is peaceful

    Stayed in September 2022

  • Reviewed: September 11, 2022

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Grand Deluxe Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    you need to add money to use restaurant laundry and spa facilities

    this place is just beautiful

    Stayed in August 2022

  • Reviewed: September 2, 2022

    8.0
    At one with nature.
    • Leisure trip
    • Solo traveler
    • Villa Residence
    • Stayed 10 nights
    • Submitted from a mobile device

    My hot water kept turning off. I think the rain had something to do with it. Of course, I often didn’t realise until I was already in the shower. Washing my hair cold water wasn’t fun. The wifi outside my room was terrible, so if you’re there for work, this is something to consider. It’s a long, hot walk into town.

    This is a sprawling property surrounded by nature. There are numerous pools, but only two are near ‘bars’. I was dubious about staying here after the mixed reviews, but did anyway because the others I was with were staying here. There is a lot of nature, including trees and bugs. It is a lot of upkeep to stop leaves falling into pools etc, but it is clean. It’s not pristine, like a hotel where you have four walls, my bathroom was open air, and had a garden in it. It is Bali. The food at the restaurant was really nice, but I didn’t eat Western food. If your breakfast is included, it’s a choice of several set menus. My fave was the vegetarian fried rice, and I’m not veg. The staff is lovely. Very friendly. There are plenty of places to sit and contemplate or work, as the case may be. Turn right from the property and around to the left, there is a veg place that sells lovely food and a vegan offer place that sell great coffee. Turn right and left at the corner and walk down to Warung Jouse for Pecel, which is delicious, but a bit spicy. Turn left and there is a laundry, but is quite close. There is a shuttle into town and a reasonable gym. Cups, kettle, daily water, mini fridge, room service and housekeeping are included. I was able to get a late check out til 2 for free. There are showers to use near the main pool, if you stay on after check out.

    Stayed in August 2022

  • Reviewed: August 30, 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Grand Deluxe Double Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Hotel is slowly aging although still in good condition. Breakfast is fine but no change so gets boring after few days.

    Great environment, many pools and areas to relax outside.

    Stayed in August 2022

  • Reviewed: August 8, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • One-Bedroom Villa with Private Pool
    • Stayed 5 nights
    • Submitted from a mobile device

    Breakfast was not so good, there was limited options, we fed up after eating 3 days in a row. Prices for the drinks, spa, food etc overpriced comparing to Ubud.

    Workers are quite polite, Free shuttle to ubud is convinient

    Stayed in August 2022

  • Reviewed: July 30, 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Grand Deluxe Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    very dirty grounds and overpriced for what you get. not a five star location.

    amazing property and staff

    Stayed in July 2022

  • Reviewed: July 21, 2022

    8.0
    like staying with family
    • Leisure trip
    • Couple
    • Villa Residence
    • Stayed 3 nights
    • Submitted from a mobile device

    tranquility & friendly staff.

    Stayed in July 2022

  • Reviewed: August 24, 2023

    2.0
    We left early with no refund
    • Leisure trip
    • Family with young children
    • Grand Deluxe Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Completely run down and dirty. Needs pictures updating on here really

    The staff were incredible

    Stayed in August 2023

  • Reviewed: August 22, 2023

    10
    Beautiful stay at the mansion
    • Leisure trip
    • Solo traveler
    • Grand Deluxe Double Room
    • Stayed 7 nights
    • Submitted from a mobile device

    Nothing

    Stunning entry truly mansion like. My room was beautiful and staff amazing. Fabulous breakfast 🙏

    Stayed in August 2023

  • Reviewed: August 19, 2023

    6.0
    Amazing property with a very positive vibe and a very friendly staff, but can be managed better.
    • Leisure trip
    • Family with young children
    • Villa Residence
    • Stayed 5 nights

    While the property is amazing, the resort seems under-staffed and that shows in the lack of cleanliness. We opened the drawer to take a cup in order to make tea, but we could see dirt and spider-web around the cutlery, including inside the kettle. The staff did clean things up thoroughly once we brought it to their notice, but it shouldn't have been the case in the first place. While the rooms are right in the middle of greenery, it brings along with it mosquitoes. Having said that, the staff was pro-active and did provide us with mosquito repellants and the beds are covered by the net, which made our sleep comfortable.

    The rooms were well-appointed and spacious. Loved the concept of a partially outdoor washroom and showers, while ensuring complete privacy. Gives one the feeling of being close to nature. There are 6 pools but relatively small and cleanliness isn't a strong point. The water was not temperature controlled either, making it uncomfortable for kids. Breakfast needs a huge change as we had exactly the same breakfast menu on all 5 days of our stay. Also, there were flies around some of the food (mainly bread) left open.

    Stayed in August 2023

  • Reviewed: July 31, 2023

    5.0
    Fair
    • Leisure trip
    • Group
    • Grand Deluxe Double Room
    • Stayed 5 nights

    I really don't enjoy writing negative things but there were a few humdingers. There were at least 4 construction projects going on around the place so no area was without the sounds of drilling and hammers banging. On top of this there was very very loud music playing for a group of 20 something year olds that I honestly thought we were in Ibiza. Last but not least, the breakfast was, well, lets just say that we gave up on day 3 and went elsewhere to have it. This might have been a 5 star 15 or so years ago but unfortunately not anymore.

    The grounds are very nice and there are plenty of pools dotted around to swim in. The staff is very nice and smiley and helpful.

    Stayed in July 2023

  • Reviewed: July 14, 2023

    10
    Beautiful grounds with interesting features , several pools
    • Leisure trip
    • Travelers with friends
    • Grand Deluxe Double Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Nothing

    Grounds , spa

    Stayed in July 2023

  • Reviewed: July 2, 2023

    1.0
    Worst experience in Ubud, definitely avoid this property
    • Leisure trip
    • Couple
    • One-Bedroom Villa with Private Pool
    • Stayed 1 night
    • Submitted from a mobile device

    The room had lizards, spider webs, ants and not cleaned properly. They staff is liar and wants to rip off guest and not ready to help.

    They have many amenities but there is no hygiene, cleanliness and don’t have staff to help the guest. Worst experience of my life to stay in a property.

    Stayed in July 2023

  • Reviewed: January 10, 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Grand Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    too big and was not a high standard

    does not look like the pictures, breakfast had flies all over it and this is certainly not a 5 star place

    Stayed in January 2023

Showing 1 - 25

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