My reservation from booking.com was mistakenly shortened by the hotel staff, but fastly recovered by the front office supervisor. The deposit system for the hotel was nearly made mandatory by the hotel staff, even though I didn’t use it. The staff was just too insistent about it. And the portier, who we asked through the reception team to come to help us with the luggage at the checkout, just didn’t show up, so we carried our luggage by our own. The last point is the adults pool. No supervisors or lifeguards, who are at least sometimes watching it - there are always kids in the adults pool. Haven’t understood why it’s called adults only.

Excellent hotel - we were upgraded to the Premium room category, all the furnishing was new, interior design completed with a great taste. Location is excellent and close to the town and shopping mall, beach is clean, staff is friendly and breakfasts are just awesome. The territory is green, neatly cleaned and aesthetic. Marriott standards are strongly felt in the air.

Stayed in April 2024

Nothing.

Wonderful stay and facilities. Friendly staff.

Stayed in April 2024

Upgraded facilities

Ambience location

Stayed in April 2024

The television in our room repeatedly would not "load" properly. The latch on our door was loose and would lock behind us making it impossible to access our room. Staff responses and interventions were immediate and successful. Laundry services were excellent but quite expensive.

All of the staff were friendly, pleasant and helpful. The breakfast buffet, included with the room, was the most varied of any we have ever experienced and all the food was top quality, especially the gluten free options. Whenever we experienced a problem (e.g. with our room door latch), staff response was immediate. We loved the Italian restaurant, the many pools and the poolside staff. The room facilities (beds, bathroom, closets) were beyond our expectations. Boxed breakfast was exceptional. Poolside service was excellent. The beach furniture was in excellent condition. Beach was clean. The room upgrade on our arrival was a wonderful surprise.

Stayed in February 2024

Nothing we didn't like we have stayed there multiple times.

Excellent hotel with great pool and grounds.

Stayed in February 2024

water slider is for a toddlers only, adults can't slide with kids so one attraction less for my 2year old boy.

specious rooms, superb breakfast, beach, kids playground, swimming pools, bikes

Stayed in March 2024

Room temp and ac - too hot

breakfast, location, beach

Stayed in February 2024

More outside / pool activities for kids lead by the hotel.

The staff were incredible. Very friendly and attentive.

Stayed in February 2024

Already aging property. Need major refurbishment.

Good location & complete facilities.

Stayed in February 2024

Beach Ikan Restaurant

Stayed in January 2024

A few people we spoke to mentioned that some upgrades were needed in their rooms.. the elevators were a bit dated and didn’t open at our floor for 2 of the days of our stay.

Excellent facilities. Stayed in a 1 bedroom suite and had plenty of room for the 3 of us. Lobby area, pool and grounds and superb.

Stayed in January 2024

Service tax

The rooms and beds are super comfortable

Stayed in January 2024

Basically, everything is fine. The balcony is small (I expect room with large balcony and chair). AC position straight facing the bed, not really comfortable. I arrived around 2.15 pm. Standard check in time is 3.00 pm. But our room ready at around 4.30 pm.

Our room near to Nusa Dua beach. nice pool, great jogging track. I like the food in Hamabe restaurant. The breakfast also nice. I have a great time at Heavenly spa.

Stayed in January 2024

That it feels like home & you can just relax & enjoy

Exactly like I remembered it when I last stayed in 2019. Welcoming & comfortable

Stayed in January 2024

Staff excellent Breakfast excellent

Stayed in January 2024

If anything at all the pool was to warm for my personal tast but the rest of our group of 9 loved it

The staff were amazing and the facilities are top notch

Stayed in December 2023

minor construction noise at the rooms in the middle of the day due to upgrading works. but to be fair, most people are not at their rooms at that time. the restaurants can also be a tad expensive compared to typical Bali standards, but it is worth it.

gorgeous lobby. clean and well furnished rooms. cosy ambience throughout the entire resort. wonderful breakfast spread. great selection of restaurants with excellent food quality and service across the board. loads of activities for kids. super friendly staff who are always ready with a greeting and willing to help.

Stayed in December 2023

For a long stay I would say potentially could get bored, we stayed 3 days and that felt the right amount of time.

Quiet, clean, great for families with young kids. Staff could not be more helpful. Rooms are spacious and grounds are well maintained.

Stayed in December 2023

Breakafast ( not clearly distinguised breakafast areas between differwnt types) Room view ( Clearly not for PREMIUM ROOM STANDARDS)

Very well organised beach area!!!

Stayed in December 2023

It was pretty far out from the main city and some people Did not have the toll pass on them which added extra time to some trips

The breakfast had many options. Rooms were nice. Staff where super nice and helpful

Stayed in December 2023

The only thing I could say is that the rooms are ready for a bit of a spruce up.

It was very well set up for a relaxing holiday, rooms, pool, activities etc. The food and staff were amazing.

Stayed in November 2023

Staff and food

Stayed in November 2023

Food taste at ikan restaurant not match with the price

Good location for meeting and vacation, friendly staff

Stayed in November 2023

Great location the beach is really nice. All the restaurants there are really good.

Stayed in November 2023