Ubud traffic is very bad; of course the hotel can not do anything about this. We had to remind reception for staff to clean room once. Makeup service in the evening sometimes is done other times not. Response from reception was always immediate.

Beautifully appointed rooms. Filtered drinking water from taps. Nice view of forested valley. Superb food. The food and service in the Cascade restaurant was simply outstanding. The staff are all from the local village and extremely courteous. One of the staff at Cascade had worked for many years at a foreign cruise line. Their English was same as a native speaker.

Stayed in April 2024

Na

The staff went over an beyond to make the stay comfortable.. amazing breakfast as well

Stayed in April 2024

The toilet is located outside the room and there were lizards coming in from outside. I’m scared of lizards which was annoying middle of the night.

Absolutely amazing property! The room was huge with a private heated pool, and the staff was very attentive and amazing service. The food was good in their restaurant and the main resort pool had a lovely jungle view.

Stayed in March 2024

A bit pricey

Breakfast was superb Very friendly staffs Location is good, very private and shuttle (hotel car) service to Ubud city center was great

Stayed in April 2024

Everything was perfect!

Excellent!

Stayed in March 2024

Best breakfast buffet you could wish for.

Stayed in March 2024

Regarding the hotel, there's nothing I didn't like. However, my experience in Ubud was somewhat disappointing. I visited around 20 years ago, and back then it was serene and beautiful. However, now it's incredibly busy with heavy traffic, reminiscent of Kuta. We were advised to visit the Tegallalang Rice Terraces (a 20-minute drive north) before 7 am to avoid the tourist crowds. After that time, it becomes somewhat of a tourist trap, akin to a Rice Field Disneyland. We arrived around 6:30 am and found it stunning.

We went to the Viceroy for our honeymoon in March, 2024 and were upgraded to a Deluxe Pool Villa. It was an unforgettable experience. The hotel's beauty is incomparable; every corner exudes elegance. The culinary experience surpassed our expectations with its top-notch quality. Despite having stayed at several 5-star hotels previously, the Viceroy surpasses them all and this was down to the staff, who treated us like gold the entire time. They were wonderful. Situated roughly a 10-minute drive from Ubud centre, the hotel offers a complimentary shuttle service multiple times a day. Surrounded by picturesque local rice paddies on one side and a lush rainforest valley on the other, the location is simply breathtaking. I cannot recommend this hotel highly enough.

Stayed in March 2024

Nothing! Everything was PERFECT!

My recent stay at Viceroy was nothing short of magical. From the moment I arrived, I was greeted by exceptional staff who went above and beyond to ensure every aspect of my stay was perfect. The attention to detail was remarkable - whether it was a quick buggie ride that arrived faster than some elevators I've encountered elsewhere, or the warm welcome that made me feel like a VIP from the start. The staff truly anticipated my every need, making me feel pampered and valued throughout my stay. One highlight was undoubtedly the breakfast (BEST food ever). I must also rave about the mangosteen, in season during March, which I can confidently say was the best fruit I've ever tasted. It's these little touches that elevate a stay from great to extraordinary. As for the accommodations, my room was nothing short of stunning. The attention to design and comfort was evident in every corner, providing a tranquil retreat after a day of exploration. And let's not forget the pool - private, pristine, and the perfect oasis to unwind and soak up the serene surroundings. The bed was perfect firmess (for me) and the room was cleaned 2 times a day. For fellow Americans concerned about water and food safety, let me put your mind at ease. The water is meticulously filtered, and we indulged in every culinary delight without a single issue. They have a garden and some organic options which I loved. In essence, this hotel is more than just a place to stay - it's a walking dream. From the impeccable service to the exquisite surroundings, every moment felt like a journey into paradise. I cannot recommend this place highly enough and can't wait to return for another unforgettable experience. We will be back. Oh one more thing - the fitness gym was perfect (also loved the Spa). They even had a 'theragun' for self-massage. In all my travels, I have never seen a fitness center offer this.

Stayed in March 2024

The breakfast

The hospitality

Stayed in December 2023

Very friendly staff, always so helpful to all our requests.

A sanctuary in Ubud

Stayed in December 2023

So so so good people and so good food it’s the best hotel inUbud 👍👍

Stayed in December 2023

Beautiful setting with spacious private rooms and friendly staff. Excellent location in terms of access to Ubud City Center. Delicious breakfast buffet.

Stayed in November 2023

Awesome staff

Stayed in December 2023

Spectacular facilities, food, staff and amenities. Absolutely magical experience, staff went above and beyond to add little extra touches for our honeymoon. Incredible location, peaceful and quiet, private infinity pools and superb cocktail bar

Stayed in November 2023

Everything!! Hospitality and staff was phenomenal!

Stayed in November 2023

Everything

Stayed in October 2023

Everything ❤️

Stayed in October 2023

Good location and good service!

Stayed in October 2023

Nothing not to like!

The attention to detail was superb. From the marble finishes to the service.

Stayed in October 2023

Super service, friendly welcoming staff.

Stayed in September 2023

None

All Staffs are kind and friendly !! Very thoughtful I’d like to come back to here again with my fiance

Stayed in September 2023

Everything was great. We had no complaints.

From the moment we arrived, we were made to feel at home. Throughout our stay, we were super impressed by just how friendly and accommodating the team was. When one person in the family wasn't well, they made whatever food appealed and provided home made brew to make the person feel better. My wife and I were celebrating our anniversary and the team went out of their way to make it a memorable one! Food was excellent, the views amazing, the spa - incredible, the villas - the best! Its a little pricey but in my opinion definitely worth every penny.

Stayed in August 2023

exclusive and quiet

Stayed in August 2023

Its hard to use Gojek in some areas of ubud, so some pick-up services would be great without costing so much.

Villa was amazing, restaurant & Bar were beautiful, good fitness center.

Stayed in August 2023