The pool looked like it needed a good clean. some of the internal lights weren’t working and the shower didn’t have hot water

I was booked for Villa Tulip, however when I arrived the manager relocated me to Ellora Villas which was closer to the Main Street of Sanur. The Villa had a private pool which was great. Ellora Villas is in a great location close to everything.

Stayed in October 2022

It was dirty, not been cleaned properly for a while. Glass by the pool and windows were filthy. Manager not particularly helpful, said we could leave will full refund when I complained. But we had nowhere to go. Said he would come to see us, but he never did. Staff were lovely and tried their best, but need training by said manager. No welcome drink, basket of fruit or cold towel as said on the site. No hot tub as suggested. It was a bath. Bit of mixed communication.

Pool area was lush, apart from the glass. The beds were very comfy and the lounge area was a lovely size and comfy.

Stayed in September 2022

We stayed here for 6 nights and this was our honest experience: 1. The daily breakfast was very ordinary. Basic eggs, one slice of bacon, one slice of toast with coffee/tea, small plate of the same fruits every morning (papaya and watermelon) and also no choices of juice just bottled Orange juice from the supermarket (not freshly squeezed). We asked for warm milk a few times for our coffee but were given cold milk from the fridge. No microwave so we couldnt warm anything up! 2. The upstairs toilet was not usable as it was filthy, very old and smelling. Because of this we didn't use the upstairs bedroom at all. 3. The rooms were tidied everyday but only the beds were made up and some dishes cleaned but the rest of the villa and toilets were not cleaned everyday. 4. The towels provided were old and didnt smell like they were commercially washed, most had stains and were frayed (ready to tear). 4. The entire vila is in need of some uplifting renovation and repair especially the bathroom sinks and taps which were all ancient and no hot water in the downstairs bathroom sinks. 5. The kitchen comes with cutlery and some basic utensils but we didnt touch those as they were well beyond corroded and I would not recommend using them. 5. Lastly the location is a bit of a problem if you have kids as its a good 8-9 min walk to the main street and shops because the villa is in a residential side street.

The villa size was great and the staff were friendly!

Stayed in August 2022

There wasn’t anything we didn’t like really, however some of what we expected wasn’t there. The breakfast was great but there was no restaurant which we had expected. We booked a room for three but had to pay for our son’s breakfast as only two were included in the price. This being said the staff accommodated my son’s love of watermelon every morning and the charge was very reasonable.

The Villa was huge and outside area and private pool were fantastic. The staff were very welcoming to us and our son. Location is absolutely perfect. Just close enough to the action but you are not awoken by mopeds. A short walk to the beach, bars and restaurants. Felt very safe on the walk and the locals were all so welcoming and lovely. I would highly recommend using the driver that Villa Tulip arrange he was so fantastic, bought us fresh fruit and is my boy’s new best friend.

Stayed in July 2022

Villa suited our needs and the location was pretty good as we only had a short walk to the restaurant strip. The local night markets offered very inexpensive and tasty meals cooked in front of you. our first time to Sanur and we’ll definitely be back. Amazing villa although a little big for two of us it was sensational to come “home” to each night. loved it and highly recommend.

Stayed in July 2022

Needed a good clean spider webs ect, and a bit of maintenance

Great layout, the pool was the perfect temperature!

Stayed in June 2022

Needed a good clean, holes in pillows and sheets. TV mainly only Indonesian channels. Stereo didn’t work, black water for first 3 days. With a small amount of money and some TLC it would have been great

Location of 1 bedroom was good, pool was fantastic, staff good except for the person who stole our shoes

Stayed in June 2022

villa in need of refurbishment pool was not cleaned regularly there was no spa or bike’s availability as stated on website

the staff where excellent and kept the villa clean the best they could

Stayed in December 2022

pool could have been a bit cleaner

neat , tidy , great facility to be able to enjoy a holiday.

Stayed in October 2022

We had a two bedroom villa and could only use one bathroom. By the end of the second day, we had no working shower - drainage poor, shower head did not stay on the holder. The kitchen facilities and living area were shabby and dirty, mostly not in working order. One room smelled so badly of naphthalene flakes it was almost toxic. A lightbulb flashed all night and when we asked to have it fixed, it was removed and not replaced. The bathrooms were so overrun by mosquitoes that was the final straw that forced us to leave early. It was simply not relaxing to be there and everything just felt grimy and unclean.

It is hard to identify things we liked about Villa Tulip due to the overwhelming disappointment of the place on the whole. I first stayed here in 2016, and standards have significantly dropped. Obviously the pandemic has played a role in this, however basic cleaning and maintenance are being ignored. We booked 8 nights and barely made it through 3. I do need to state for the record, we did not complain nor did we request a refund when we left. We understand the hardship the Balinese have faced for the past two years, however this property is not ready for guests. A positive was that the pool was mostly clean and lovely to swim in.

Stayed in September 2022

no dislikes

beautiful and clean! lovely staff

Stayed in August 2022

Villa isolated much further from beach and shops than expected Place needs a good clean especially the pool very uninviting We moved out 4 days early Been coming to bali for over 20 years Never had to do that It's sad as not been able to come to bali because of covid we would have loved to support the smaller businesses

Bedroom and bathroom were very spacious and bed but that's all the good points The staff were lovely

Stayed in July 2022

the location is quite secluded if you just want want to walk around, so better have your own transportation

the villa is so nice, comfortable n beautiful

Stayed in May 2022

No Drink on arrival or fruit basket or cold towel ! No nightly turn down ,no water in water cooler and not turned on ! no push bikes as advertised in package push bikes in corner rusted , no driver or shuttle ! breakfast was cold and so small and not great . place was not very clean at all , black mould in bathroom and room. I could go on

staff friendly

Stayed in May 2022

It was a very quiet location perfect for relaxing and close to local food and shops.

Stayed in January 2022

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Stayed in June 2022

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Stayed in April 2022

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Stayed in May 2021