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23-25 Bachelors Walk, O'Connell Bridge, D1 Dublin, Ireland
23 February 2016
22 February 2016
눉Lack of information prior to booking holiday and also on all literature in the hotel regarding children not being allowed in the bar/restaurant areas after 21:00 in the evening. Having a seven year old in our party our holiday was spoilt, when we where refused to be served drinks on the last night of our three day stay. No alternative seating provided, It was suggested that we sit was in the foyer. Myself and my husband complained to the management and pointed out that residents where allowed in the bar until 12:OO has I had paid for my grand daughter to stay she was a resident, the management agreed and said they where in the process of changing the paperwork/literature now we had pointed this out to them. I asked for the complaint to be put in writing but this was not adhered to. The manager at check out took my mobile number and email and said that the general manager would be in contact but he didn't Also on the first night we where allowed in the Irish dancing show which was downstairs, for free because we where residents and nothing was said about the child, when we returned to watch the same show on the last night the doorman asked if we had a ticket for 8 Euro I explained that we where staying in the hotel and he still said that we needed to purchase a ticket I brought this to the attention of the manager and we where allowed in. This is also on the hotel literature has free entertainment and dancers. Overall stay spoilt by inconsistent information, which made us feel very uncomfortable and upset my whole family
눇The general staff where very polite and well mannered, very helpful.
23 February 2016
눇The friendly staff. Their willingness to help and an excellent atmosphere.
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