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Mac Curtain St, . Cork, Ireland
18 February 2016
17 February 2016
눉room was a little tight and door in bathroom didnt open all the way
눇room was ok location and staff brilliant
17 February 2016
눉We were away for one night for valentines weekend and we were both just recovering from being I'll with flu so we decided to stay in the hotel bar to eat for our evening meal. By the way, your Met burgers are amazing, no complaints there and a young blonde female served us and was very polite, we had a few drinks first and then we ordered our burgers and thouroughly enjoyed them and had told the girl that we would be having desserts. This is where your service was let down, we sat for 35 minutes with empty plates in front of us, we tried several times to get the attention of staff but it had gotten very busy as there seemed to be a big function on. My husband then got up to go to the bar to try order the desserts but after 10 minutes standing at bar he gave up as staff were too busy, after another 10 minutes I then got up and went up to the staff at the restaurant and asked could I get the meal put on to my room card but they apologized and said that we must queue at the bar, so that's what I did for 15 minutes before I finally got to pay for the 2 burgers and NO DESSERTS!! While I was standing at the bar, all your customers standing with me also trying to get served were not happy. At this stage my husband had walked out of the bar as he was very frustrated with the situation. I DO NOT for one moment blame the staff as they were running around doing their best in a bad situation. The management however need to look at staffing levels when events are on, as a business person I fully understand the cost involved but you lost 2 customers early in the evening due to this and certainly I witnessed plenty more leaving the bar after queuing for 10 over minutes without being served.
눇Overall we had a lovely stay. The rooms were clean,staff were polite, friendly and worked as well as they could under the circumstances as it was a busy Valentine's weekend
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