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New Docks Road, Galway, Ireland
15 August 2016
눉Our room on floor three overlooking the car park and private appartments was VERY noisy e.g. woman running in high heels (on concrete walkway outside appartments) and shouting loudly - disturbed us around 2am on Thursday and Friday nights. On Friday night (also) a group of men (below our room window - in the car park) talked loudly after 12mn for around 30 minutes and woke us up. Our room's double glazing was TOTALLY INADEQUATE at keeping noise out. On Saturday Night/Sunday morning a gale force wind made sleeping impossible; the car park and the design of the adjoining private apartment block - created a "tunnel effect" - amplifying the storm/noise. Room ventilation was very poor (and there was no air conditioning) resulting in our room being too warm - especially at night. The "over-bath" shower resulted in my 77 year old wife hitting her knee on the side of the bath, when using the shower, on the first night; she could not use the shower again! The washand basin "stopper" leaked constantly - making wet shaving almost impossible; the hot tap had to be left running! Hotel "Concierge" was not knowledgeable re coach tours or suitable clothing for my Aaron/Cliffs of Moher Cruise (he told me that I did not need a winter coat, yet the very cold wind and constant sea spray made the "cruise" most uncomfortable). He could only advise on one Tour Company - that did not meet all my needs (The tourist Information Office advised on the other FOUR Coach Tour Companies operating from Galway). No availability of a room safe (or alternative) and no room fridge. No provision for "disabled parking" in the hotel car park resulting in me leaving my car for the complete week in the only space that allowed my wife to access the car; I didn't wish to "loose" this space so I took Coach Tours instead of using my car.
눇Breakfast excellent. Comfortable seating and attentive staff. Room maids excellent; couldn't do enough for guests. Hotel Location excellent for exploring central Galway city - (but immediate roads very congested for traveling beyond the hotel).
14 August 2016
눇Friendly staff and location.
14 August 2016
눉Staff in restaurant all seemed to be in training and had to be called over each time to remind them to take order/clear plates. Very slow service. Tried overcharging for dinner. Poor breakfast. Stagnant water smell in bathroom.
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