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College Road, Kilkenny, Ireland
5 July 2016
4 July 2016
눇Great hotel and facilities including gym and pool facilities and very good value for money. Short walk (5 mins) into the town. Staff were very friendly and the breakfast was very good.
5 July 2016
눉Booked two nights through booking.com, however when I went to change a night the hotel said we booked a two night deal. This was news to me as I didn't realise booking.com did deals like this, and either did the staff at booking.com (who were very helpful when I queried with them). The stay was inconvenienced because of how the hotel decided to handle the situation. We were not trying to do the hotel out of money, simply change to a Friday instead of staying on the Sunday. However, we could not cancel the Sunday on its own, we had to cancel both Saturday and Sunday night, and could not be guaranteed the Saturday night if we cancelled the two nights to rebook Friday and Saturday - the Friday had rooms available which I reserved. Put a dampener on the weekend as a whole. I would have understood if I had booked through the hotel, but going through booking.com this was the first time I had come across this situation.
눇Beautiful hotel and nice food
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