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Glen of the Downs, Newtown Mount Kennedy, Ireland
February 17, 2015
February 10, 2015
눉My family and I stayed at the Glenview Hotel over the weekend. I must say that it is actually my favourite hotel and highly recommend it to all my friends. As I have relatives you live near by we have had occasion stay there quite often. I was disappointed with the level of service we received at the weekend. We had a family room which the double bed was actually two singles put together and one of the children's was a fold up bed. I didn't think this was acceptable. The wifi connection was absolutely awful if you moved your ipad in the slightest the connection was lost. Finally to the breakfast, I asked three times for warm milk for my child's breakfast and on the third request I was asked what do you want it for?. Also I had to make three attempts to get a hot breakfast as each time there was nothing left. So to conclude a very unsatisfactory stay at the hotel. I will hesitate in the future before staying again. The Parkview Hotel in Newtownmountkennedy is more appealing to me now. I did'n't complain at reception as none of it was her fault as she did her job to perfection. Thanking you for taking the time to read my complaint
February 16, 2015
눉I set the room temperature as high as it would go as it was a cold night. Unfortunately it didn't warm the room up. When I left the room you could feel how much warmer the corridor was. So I had to cancel my original stay of 3 nights to 1 night & had the "pleasure" of having to pay for 2 nights as "That is this hotel's cancellation policy".
눇The staff were pleasant.
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