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Reviews of The Western Citypoint Apartments

Prospect Hill, Galway, Ireland

#52 of 127 vacation rentals in Galway

Guests' Choice

Review Score

Based on 1207 apartment reviews

8.4

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.8

  • Location

    9.5

  • Facilities

    8.5

  • Staff

    8.7

  • Value for money

    8.1

  • Free WiFi

    9.2

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Showing 1 - 25

  • Reviewed: March 23, 2024

    7.0
    Great location but too many poor issues.
    • Leisure trip
    • Family with young children
    • 2-Bedroom Apartment - Sleeps 3
    • Stayed 1 night
    • Submitted from a mobile device

    Drinks and food that were overpriced left on the table and in the fridge, these were at pub prices or more expensive. Sofa very uncomfortable and a small poor quality TV, no TV's in bedroom. Getting and returning keys a pain No blackout blinds in main bedroom.

    Space and location

    Stayed in March 2024

  • Reviewed: March 21, 2024

    8.0
    See above!!
    • Leisure trip
    • Family with young children
    • 2-Bedroom Apartment - Sleeps 4
    • Stayed 1 night
    • Submitted from a mobile device

    The check in process was set up very poorly. The Citypoint Apartments was at a separate location from the checkin. So this required the guests to park at the pay to park area to checkin. Then transfer the car to the citypoint Apartments private parking garage. Then the checkout process required the guests to checkout, then when we returning to the car in the parking garage we found that we were locked into the underground garage because we had returned the fob. This is a ridiculous safety hazard. In the event of a natural or intentional disaster the tenants are locked in! We will not return or suggest this property to friends/family to stay here. Also a negative review will be given on trip Advisor.

    The location was fantastic. The set up of the room was perfect for a party of four.

    Stayed in March 2024

  • Reviewed: March 21, 2024

    8.0
    Very Good
    • Leisure trip
    • Group
    • 1-Bedroom Apartment
    • Stayed 2 nights

    There was a buzzing sound inside the bedroom, I think it was from the air conditioning system, that made falling sleep difficult because of the constant noice

    It had a lot of living space, very clean, fully equipped kitchen, clean and large bathroom

    Stayed in February 2024

  • Reviewed: March 20, 2024

    8.0
    Central, spacious Apartment
    • Leisure trip
    • Travelers with friends
    • 2-Bedroom Apartment - Sleeps 4
    • Stayed 3 nights
    • Submitted from a mobile device

    Overall very happy with our stay. Apartment was very central and parking was provided in the underground car park. Very clean and spacious.

    Stayed in March 2024

  • Reviewed: March 18, 2024

    9.0
    Wonderful
    • Business trip
    • Group
    • 2-Bedroom Apartment - Sleeps 3
    • Stayed 1 night

    Directions to key collection was difficult & because of the one way system & no parking at the collection point. The receptionist was very patient & tried her best to direct me over the phone. I would suggest that they should meet you at the property with the key.

    Lovely Property, great parking, fantastic location. I would definitely return. I could not find better accommodation with coinvent secure parking in the area.

    Stayed in March 2024

  • Reviewed: March 13, 2024

    9.0
    Spacious and comfortable accommodation in prime Galway location.
    • Leisure trip
    • Family with young children
    • 2-Bedroom Apartment - Sleeps 4
    • Stayed 1 night
    • Submitted from a mobile device

    The only tricky part was finding the place. First had to message the property to get the precise address. Then once arrived there to collect the key, had to change locations to the actual apartment complex. However, it was a minor inconvenience for an otherwise outstanding stay.

    The apartment is in a perfect location to explore Galway. Right off Eyre Square and an easy walk down to all of the action of Quay St. The kitchen, bedrooms, bathrooms and common areas are all top notch. And the bonus was having a patio overlooking the entire city. So nice! We had a car, and there is a dedicated parking spot for the apartment in a secure garage with direct lift access into the building.

    Stayed in March 2024

  • Reviewed: March 8, 2024

    9.0
    Fantastic apartment, brilliant value for money - will 100% be back!
    • Leisure trip
    • Couple
    • 1-Bedroom Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    We were in room 6 and it sounded like there was some kind of cistern which was constantly filling in the bathroom. Not a problem to us and we didn’t report it but if you were spending a lot of time in the apartment I guess it could be a bit annoying

    Spotlessly clean, spacious, really friendly check in staff at the hotel (just around the corner), easy to check in, brilliant location - the view from the balcony was lovely and such a central location was brilliant. Galway is wonderful!!

    Stayed in March 2024

  • Reviewed: March 3, 2024

    9.0
    Great
    • Leisure trip
    • Family with young children
    • 2-Bedroom Apartment - Sleeps 3
    • Stayed 2 nights
    • Submitted from a mobile device

    Great location

    Stayed in March 2024

  • Reviewed: February 20, 2024

    8.0
    Excellent location for a stay in Galway
    • Family with young children
    • 2-Bedroom Apartment - Sleeps 3
    • Stayed 1 night
    • Submitted from a mobile device

    Having to walk in the rain to the apartment - but it was short

    Space and location

    Stayed in January 2024

  • Reviewed: February 18, 2024

    8.0
    Good location, weekend was very good.
    • Leisure trip
    • Travelers with friends
    • 2-Bedroom Apartment - Sleeps 3
    • Stayed 1 night
    • Submitted from a mobile device

    Just with the parking, we had to park in the underground carpark that was linked to the hotel to checkin but then once we had our keys, we then had to move the car to the separate carpark that was under the apartment that was down the road, which meant driving the whole way around the one way system for the second time. With check out one of us had to drop the keys back and double park the car as there is no where to park close to reception……and you need the key fob to get in and out of the carpark that was with the apartment

    Location

    Stayed in November 2023

  • Reviewed: February 13, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • 1-Bedroom Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    Accessing the apartment & check in/out is a bit of a palava. First park in the hotel undergrad car park, then check in, then move the car from the hotel underground car park to the apartment underground car park. On check out do it the other way around. If there had been staff at the apartment check in desk that could all have been avoided.

    Fantastic place to stay, brilliant location, exceptionally clean, very friendly staff at check in desk.

    Stayed in February 2024

  • Reviewed: February 11, 2024

    8.0
    Very pleased. Would stay again
    • Leisure trip
    • Group
    • 2-Bedroom Apartment - Sleeps 3
    • Stayed 1 night
    • Submitted from a mobile device

    Slightly warped balcony. No problem for us, but maybe needs to be looked at.

    Location was great. Check in easy. Comfortable and spacious with multiple bathrooms

    Stayed in February 2024

  • Reviewed: February 7, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • 2-Bedroom Apartment - Sleeps 4
    • Stayed 1 night
    • Submitted from a mobile device

    The apartment was fabulous really enjoyed our stay and loads of pubs and shops within walking distance, great experience we will be back

    Stayed in February 2024

  • Reviewed: January 18, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • 2-Bedroom Apartment - Sleeps 4
    • Stayed 2 nights
    • Submitted from a mobile device

    Great location. Parking slot in the building. The size of the apartment is super!

    Stayed in January 2024

  • Reviewed: January 10, 2024

    7.0
    Location excellent. Cleanliness excellent. Apartment size excellent. Just needs attention to make sure it’s warm enou
    • Leisure trip
    • Travelers with friends
    • 2-Bedroom Apartment - Sleeps 4
    • Stayed 3 nights
    • Submitted from a mobile device

    During cold months the temperature needs to higher and scheduled for longer periods. The apartment was very cold in the evenings. I would recommend having some throw blankets on the couch to help keep guests warm during winter. Paper towel in the kitchen is a MUST!! Bathroom towels for showering need to be bigger and not so lightweight!

    Location and size of rooms

    Stayed in January 2024

  • Reviewed: January 9, 2024

    7.0
    Ok
    • Leisure trip
    • Group
    • 2-Bedroom Apartment - Sleeps 4
    • Stayed 2 nights
    • Submitted from a mobile device

    We were offered an apartment but a door onto a balcony could not be locked (which staff already knew about) so we had to wait for 45 mins and they upgraded us to the penthouse. It was very spacious but the heat radiators did not work (staff came and looked at them but didn’t fix). Beds were uncomfortable. No place to put things in the shower and towels like sandpaper. Not what you would expect in a penthouse.

    Good location to explore Galway. Great views. Spacious, clean apartment.

    Stayed in January 2024

  • Reviewed: January 7, 2024

    8.0
    Location perfect
    • Leisure trip
    • Group
    • 2-Bedroom Apartment - Sleeps 4
    • Stayed 2 nights

    We chose this apartment because after two weeks of travelling they had a washing machine for us to use. This turned into a bit of a nightmare. It did not work. After many trys we ended up hand wringing our clothes out and laying them all over the apartment in hopes that they would dry. It would have been nice if someone had checked in with us to make sure everything was ok. Not enough towels provided. Towels for four people staying for two nights would have been nice to have more than one each to share.

    Underground parking perfect. Apartment location perfect. Great for walking around and enjoying the sights. View from apartment great for seeing the city and views of the rainbows after the rain.

    Stayed in January 2024

  • Reviewed: January 5, 2024

    8.0
    Highly recommend the apartment
    • Leisure trip
    • Group
    • 2-Bedroom Apartment - Sleeps 3
    • Stayed 1 night
    • Submitted from a mobile device

    Bed felt old & springy - quite uncomfortable Machine/fan on roof ran all night - kept me awake

    Excellent location & spacious apartment

    Stayed in December 2023

  • Reviewed: January 4, 2024

    8.0
    Very Good
    • Leisure trip
    • Group
    • 2-Bedroom Apartment - Sleeps 4
    • Stayed 1 night
    • Submitted from a mobile device

    it was clean and looked exactly like the pictures

    Stayed in January 2024

  • Reviewed: January 3, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • 2-Bedroom Apartment - Sleeps 3
    • Stayed 2 nights
    • Submitted from a mobile device

    Apartment clean, but hob and freezer would benefit from a deep clean and a defrost. Took a while to get the apartment warm, not helped by windy weather that made the bedrooms cold.

    Great location, easy check-in.Good showers and piping hot water. Parking a bonus.

    Stayed in January 2024

  • Reviewed: January 2, 2024

    9.0
    Great stay except for the issue with dryer
    • Leisure trip
    • Family with young children
    • 2-Bedroom Apartment - Sleeps 4
    • Stayed 2 nights
    • Submitted from a mobile device

    We have problem with the washing machine,dryer is not working which made our laundry a bit difficult especially during winter and rainy season.

    The place is very nice and clean. Modern decor, walking distance to shopping area.

    Stayed in December 2023

  • Reviewed: January 2, 2024

    8.0
    Fantastic room - but if you want entertainment bring your own form
    • Leisure trip
    • Family with young children
    • 2-Bedroom Apartment - Sleeps 4
    • Stayed 2 nights
    • Submitted from a mobile device

    The TV didn’t want to work at all, the remote for the TV doesn’t have a “back” button meaning any mistake made means turning the tv off, back on and PRAYING that it connects to the WiFi. Ours wouldn’t work so we had to hotspot a television that isn’t fit for any hotel or apartment by today’s standard. The entrance to the car park from the check in area (200+ meters away ???) is an inconvenience, and If your car is low to the ground it’s going to scratch coming in and out of it as one of the ramps isn’t properly levelled off. I left my iPad in the room and was shocked to find out that the accommodation don’t provide a return service and you must arrange a courier yourself to collect your package with your forgotten items.

    If you can you definitely want to request apartment 7, it’s the only one with a corner floor to ceiling glass panel that offers an amazing view of eyre square and salt hill in the distance. Large, spacious, 2 double bed bedrooms, fully kitted out kitchen with appliances and a very comfortable couch. The balcony area is huge and offers for some lovely views. Comfortable beds but considerably small for double beds

    Stayed in January 2024

  • Reviewed: December 30, 2023

    8.0
    Convenient for large family group.
    • Leisure trip
    • Group
    • 2-Bedroom Apartment - Sleeps 4
    • Stayed 2 nights
    • Submitted from a mobile device

    Heating not working properly.

    Town centre location, associated parking

    Stayed in December 2023

  • Reviewed: December 28, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • 1-Bedroom Apartment
    • Stayed 4 nights

    The noise from the roof fans was a slight annoyance (the fans I think were from the pub next door). The noise did go off later in the evening, was not a major deal.

    Spacious and clean, was a full sized apartment and great for being able to feel at home in the center of town.

    Stayed in December 2023

Showing 1 - 25

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