The air conditioner made a buzzing noise all night, and there is no refrigerator in the room, plus the bathroom floor is slippery

Location

Stayed in March 2024

Proximity to train station Clean room

Stayed in February 2024

Fantastic hotel, suburb customer service. Located close to public transport and in a very good neighbourhood. I highly recommend this hotel for solo or business traveller. .

Stayed in December 2023

It's not enough to tell booking.com that you are bringing a wheelchair. You have to specify "I want an accessible room." The room was dark & small. The huge heavy uncomfortable deck chairs in the room do not fit behind the desk. The bed is too big for the room. It's was not a queen, but 2 twin beds pushed together with an uncomfortable seam in the center. The bathroom has insufficient lighting. The roof deck has insufficient lighting, it's dangerous and the deck was wet, I slipped and fell, but fortunately just skinned my knee, did not file any formal complaint. The pool was inaccessible to me because of noise the first night and kids the next day but that's my weakness, I don't tolerate noise. I did not see a posted pool schedule or time that I could swim laps quietly and the pool itself is very small and mostly for show and cooling off. The conference I attended (at Meitar Law a few blocks from the hotel) had breakfast (again) laid out when I arrived and they left their self service espresso machines out the whole day. They are small relatively inexpensive machines, you can get one or two for the buffet, it would help and might save you time/money during busy times. There is a kumkum/water boiler in the room. It makes about 1 cup each time. There was no table next to the outlet. Keeping a water boiler on the floor (short cord) in a dimly lit room is dangerous, so I used it maybe 2x, then the housekeeping took the cups away and did not put new cups after the first day. So if you're going to take the trouble to give guests coffee and tea bags (I left them there) please give them clean cups and furniture to place the boiler on safely! The switches by the door in 301 don't work. The switches by the desk also do not work. Housekeeping did not replace towels. Windows only open a few centimeters. No parking lot that I saw.

Sheldon: Extremely professional, experienced, knowledgeable. However, he is somewhat defensive whenever asked to do anything he's not expecting. I am the same way. I'm not the manager of a big hotel in downtown Ramat Gan. He did everything I asked and was friendly and helpful, after I talked to him face to face for awhile. The first contact was not welcoming. Daniel: lovely young man, working at the hotel, we had a chat before dawn the second day I was there. The restaurant (not a dining room as Sheldon told me in the first conversation when I checked in) is excellent. I did not order (omlettes) from the menu, the breakfast buffet was the best I've had in any hotel, particularly the pastries, they offered herring, veggie salads, juice & mediterranean foods along with fresh bread. The coffee is included, you have to wait for it. I encourage the restaurant to put a self service coffee machine at the breakfast bar for guests that have early morning business in town and need a shot of espresso before they interact with other people. I asked five times on the second day because I came at 7:30ish am, the first day I was first in at 6:30 am. The breakfast buffet is an optional extra charge, but is worth it, and is open long hours relative to other hotels that offer breakfast. Until 10 when was there. Other guests: were interesting. There was a guy, Chris, who was there when I arrived in a taxi with a lot of luggage the driver could not lift, Chris was right there helping. He turned up again at least 2 more times in 2 days, a high tech guy from NJ. I also observed the following languages in those 2 days: Hebrew, Arabic, English, French, Portugese, Mandarin. Many with laptops and smartphones, it's a hi-tech area. I came for a conference on disability law, so I discovered the hi-tech by accident. It's also next to the Diamond "bursa" so there are a lot of jewelry stores. Israel is one of the top diamond centers of the world.

Stayed in September 2023

The room was small. The reception was very slow. Buffet breakfast was OK, but dishes ordered from the menu were really disgrace! Bagel with salmon and fried egg was ordered. It was no bagel, but very ordinary bun. The egg was burned from the down and the upper side was completely raw. 5-year old child could make it better. To serve such dish is disrespect to the customer. No selection of tea. Hot water for tea was served in a small coffee cup. The waitress couldn't be more indifferent.

I stayed in this hotel some years ago and my memories turned out to be better than my current impression. The hotel is still very nicely designed. The room seemed to be clean and the bed was comfortable. Good wi-fi.

Stayed in July 2023

None.

The location of the hotel is very safe and quiet. The place we stayed is clean and well maintained.

Stayed in June 2023

- There was a light bulb over the bed that didnt worked. Maintanance came to fix it, changed the bulb and it still didnt work -air conditioning didnt work properly

The mattress was perfect. I was less impressed with the rest of the room. I felt there was a a downgrade regarding maintance. I had been there a month prior and the experience was better That being said Dina at the reception was lovely and very open to help/be of service

Stayed in June 2023

My colleague had a bad room with broken window and noisy nights keeping him awake which was odd. Also it was strange that the rooftop area closed so early.

Really nice hotel facility and my room was nice and quiet. Staff and restaurants were generally great.

Stayed in June 2023

The lack of bathtub and the fact that there was no balcony/ the room felt a little too cave-like.

the matress was insanely comfortable which rendered a very restorative sleep. Clean, chic and practical.

Stayed in May 2023

I got stuck in the elevator for 10 min.!!!!!!!!

Everything was great. The room, the bed, staff was very kind.

Stayed in April 2023

breakfast... no scrambled egg.

cleanliness, staffs, reception and other crew are approachable

Stayed in April 2023

Lack of dish offered in menu to order and lack of tea selection (including basic black and green) were a bit annoying. I lacked a fridge in the room

Buffet breakfast offered wide selection of cheese, fruit and local specialties. There was no meat at all. Fresh and nicely served. The roof terrace was a nice place to unwind in the evening.

Stayed in April 2023

Good breakfast , staff very kind

Stayed in April 2023

location

staff

Stayed in February 2023

Location isn’t great.

Beautiful and clean. Wonderful staff.

Stayed in February 2023

Very expensive room.

Stayed in February 2023

A/C is either too hot or too cold. The noise of the elevator is not nice.

It was all fine, only some glitch at the beginning at the breakfast, but the rest was ok. The complimentary bottle of wine as a welcome drink was a nice touch, thank you!

Stayed in February 2023

price what i got from booking.com was super high vs what property could give me.

location and cleanliness

Stayed in January 2023

Rooms are a bit small. No room service and the minibar was locked and unusable to cool our own drinks. Aside from a few local TV channels most radio and English channels were either locked or not working.

Friendly staff. The receptionist at the front desk made everything possible to give us the correct room we originally booked. Initially the hotel computer mistakendly put us in a standard room with now view. It too a bit of time but the error was rectefied with a smile.

Stayed in January 2023

Didn't understand why the billing is in USD and not in Shekel.

Cleanliness, very friendly staff

Stayed in December 2022

tv was not working well, was not fixed

location met our requierment

Stayed in December 2022

there was no usb or any other charging options in the room

the hotel is new and well-maintained, the room was clean and the staff friendly

Stayed in November 2022

No fridge in the room! No free parking, or even paid parking that it very close. The nearest parking lot charges up to 90 shekels per day! A bit overpriced in comparing to other options.

Friendly staff, comfortable bed Room has iron, ironing board and a hairdryer without asking. Nice pool with great view on the roof.

Stayed in September 2022

more choices

with choices

Stayed in September 2022