Cleaning department could have done better. Changing sheets daily and providing daily drinking water should be standard operational procedures.

Location is great. Front desk staff were very helpful. Really enjoyed having access to the ymca pool. Free parking was nice as well.

Stayed in April 2024

The bathroom could use a few tweaks. The toilet seat was skew, which was a bit uncomfortable, but we had no serious issues.

The hotel was in a fantastic location, just the short walk away from several Old City gates. The staff were great during check in and check out, and they arranged a driver to take us to and from the border, which was very helpful. The room was spacious, comfortable and clean, and was quiet during the night. It was perfect for what we needed during our stay. We didn't eat breakfast, or use the pool or other facilities, so I can't comment on these.

Stayed in March 2024

Beds were not that comfortable.

Beautiful grounds near old city.

Stayed in March 2024

the facility is old

Excellent service all around. excellent location

Stayed in March 2024

Air-conditioning unit was constantly heating the room even when the icon on the display unit suggested it was producing cold air. Even switching it off was not straight forward. The very polite staff could not help (suggested we'd switch off the room's main circuit breaker). There are two TV units in the room we had, but in both of them one popular station was mute and another one was still (no sound or motion). The shower can not be used without a lot of water running onto the bathroom floor.

Excellent location. Wonderful staff. Unique history and architecture. Very comfortable bed.

Stayed in February 2024

breakfast

location

Stayed in August 2023

🇮🇱

It was a fortress. We were there when the war broke out.

Stayed in October 2023

support@reservationstays.comStay away from this hotel, we had a sad and very sad

hotel that only has 1 elevator and a full elevator but it is also only one elevator and it is also very, very old and hardly moves. That is why it is necessary to wait a long time, and unbearable for the elevator. The door of the elevator is the width of a room door, so luggage can hardly enter and the elevator is small, i.e. 3 people do not enter with luggage. Room service is not available. They don't answer at night. And the great shame is that at the reception desk at 12 o'clock at night the clerk is asleep, so he answers the phone, so you have to go down to wake him up, It's very cold in the room and I asked to turn the air conditioner from cool to warm, which is crazy - they told me there was nothing to do as they don't know how to turn cool to warm at the moment. Really hallucinating. New Year is sad here.מעלון קטן ולא מכבדים יהדות

Stayed in September 2023

Nothing

Beautiful, elegant property, friendly, helpful staff.

Stayed in October 2023

Breakfast not available beyond 10:00 am nor any food; very narrow slow alleviator;

location; beauty of the YMCA building; nearness to the concerthall

Stayed in September 2023

Inter facilities need to be updated

Good position

Stayed in October 2023

I have stayed here several times so was really disappointed to see that the terrace and flowers was really quite neglected. Enjoying the terrace which on previous stays was fabulous, is one reason why i choose this hotel. I hope they employ someone to take care if this area.

I love the location of the hotel and it’s old worldly ambience and it is walking distance to everything that i want to visit, the Old City, Mamila, the old railway station .

Stayed in October 2023

A bit pricey. Israel is pricey. Decided to eat out independently even for breakfast due to the price of their buffet breakfast. Found a great breakfast location close to the hotel to solve this.

Brilliant location. Lovely staff. Israel Museum, Old Jerusalem, key sites close. Arrived home 10 minutes after completing the Rampart walk. Pool, steam room perfect. Exceptional view from Tower.

Stayed in September 2023

Room was great size - clean and comfortable but felt like the whole thing needed updating. Didn't affect our stay, but just needs freshening up.

Great location, fantastic building (we wanted to come and see the architecture and it didn't disappoint, very friendly and helpful staff, comfortable bed, good air con. Spectacular at night, great view from the tower. Quiet gardens set back from the road.

Stayed in September 2023

This is our 5th tour of the Holy Land, this time with a small group of Australian Senior Pastors. They especially appreciated the close location of the hotel to the Jaffa Gate and the Old City, and so too the short walk to Ben Yehuda Street for the abundant choices for their evening meal. The historic building is just gorgeous, and while the rooms are a little tired, they were very clean and tidy. The outside courtyard at the front of the hotel for breakfast, and a relaxed evening drink was a big, big plus. It would be nice if the limited evening menu were extended a little to cater for those weary travelers who don't want to leave the hotel. The large choice at the breakfast buffet was outstanding, and caters for all tastes and dietary needs. All the staff that we had contact with were very helpful and courteous. All in all our 4 night stay at the YMCA 3 Arches Hotel was wonderful. Recommended!!!

Stayed in September 2023

Nothing

Location and breakfast

Stayed in September 2023

Some of the male staff looked a little downbeat at times.

It was OK not brilliant but not poor only

Stayed in September 2023

The room’s maintenance should be updated.

Stayed in September 2023

The location and ambience of this place is excellent. The attractions in the old city are just a short walk away. Do not miss the night city views from the top of the tower! Access to the sports center is an added bonus. Over all a great stay and would highly recommend.

Stayed in August 2023

Bed could be better. Only one pillow on bed. No dining after breakfast. Staff just ok.

Great location. Beautiful building.

Stayed in September 2023

The room was freezing and the thermostat wasnt

Breakfast excellent. Tower thrilling. Lobby beautiful. Francis at the desk. Very helpful.

Stayed in September 2023

Restaurant really limited to breakfast only. Dinner has only one option, a quiche. Fortunately, short walk is nice mall with many fine restaurants. Exit otherside of mall in front of Jaffa gate.

Though stayed only 1 night, the staff treated me like a relative, very friendly. The bell tower offered a wonderful night time view of Jerusalem, while Sunday morning, the bells played familiar tunes. Room was clean and bed was firm. Slept well. The morning breakfst was fantastic, exceeding in quality many breakfast buffets on cruises. As for location, 15 min walk faces JAFFA entrance to old section. If want exercise room, this hotel has actual full featured YMCA attached. Great facility with large pool.

Stayed in August 2023

The rooms could use renovation. Breakfast could be better

The location and the building which is amazing. Great health club. Good value for money

Stayed in September 2023

One elevator for the whole hotel? Strange....

Wonderful location in the best part of the city The view from the top of the hotel is terrific

Stayed in August 2023