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  5. Reviews of Hotel Heritage Inn at Assi Ghat

Reviews of Hotel Heritage Inn at Assi Ghat This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

B - 3/26 - A , Shivala, 221005 Varanasi, India

#123 of 234 hotels in Varanasi

Guests' Choice

Review Score

Based on 188 hotel reviews

6.7

Score breakdown

  • Cleanliness

    7.2

  • Comfort

    7.3

  • Location

    7.4

  • Facilities

    6.8

  • Staff

    7.6

  • Value for money

    6.9

  • Free WiFi

    6.0

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Showing 1 - 25

  • Reviewed: January 15, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room (Evening Aarti with Boat Ride @ INR 500 Per Person)
    • Stayed 2 nights

    Rooms were very small

    Food was good

    Stayed in November 2023

  • Reviewed: December 10, 2023

    8.0
    Good place to stay with good food
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room with Garden View (Evening Aarti with Boat Ride @ INR 500 Per Person)
    • Stayed 1 night
    • Submitted from a mobile device

    Hotel management lack proper communication, not sure if it’s a language barrier . They did not give clear information regarding a few things .. Location is just ok , there are no good restaurants or other shopping places near the hotel ..

    Food was excellent , we almost ate at the hotel all days. Rooms were clean . Nice staff. It’s close to Assi Ghat but not very close . 2 kms from main temple .

    Stayed in December 2023

  • Reviewed: September 9, 2023

    7.0
    overall good
    • Leisure trip
    • Couple
    • Executive Triple Room (Evening Aarti with Boat Ride @ INR 500 Per Person)
    • Stayed 3 nights
    • Submitted from a mobile device

    Location was in narrow street

    Rooms are good, have a nice view

    Stayed in September 2023

  • Reviewed: September 8, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Double or Twin Room (Evening Aarti with Boat Ride @ INR 500 Per Person)
    • Stayed 2 nights

    The toilet can be improved

    It was comfortable. The restaurant above was nice

    Stayed in August 2023

  • Reviewed: August 7, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room (Evening Aarti with Boat Ride @ INR 500 Per Person)
    • Stayed 1 night

    Breakfast not included in room , Checked in waiting was for almost an hour.

    Room was better

    Stayed in August 2023

  • Reviewed: August 6, 2023

    7.0
    Enjoyed the stay
    • Group
    • Standard Double or Twin Room (Evening Aarti with Boat Ride @ INR 500 Per Person)
    • Stayed 2 nights
    • Submitted from a mobile device

    Location in a narrow lane

    Courteous and helpful staff

    Stayed in August 2023

  • Reviewed: August 6, 2023

    7.0
    Enjoyed the stay
    • Group
    • Standard Double or Twin Room (Evening Aarti with Boat Ride @ INR 500 Per Person)
    • Stayed 2 nights
    • Submitted from a mobile device

    Location in a very narrow lane

    Courteous and helpful staff

    Stayed in August 2023

  • Reviewed: August 1, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Food costs too much.

    Location and staff nature

    Stayed in August 2023

  • Reviewed: August 1, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room (Evening Aarti with Boat Ride @ INR 500 Per Person)
    • Stayed 3 nights

    Breakfast is ok ok type

    Stayed in July 2023

  • Reviewed: July 30, 2023

    8.0
    Well supported by staff
    • Leisure trip
    • Group
    • Deluxe Double or Twin Room (Evening Aarti with Boat Ride @ INR 500 Per Person)
    • Stayed 4 nights
    • Submitted from a mobile device

    Renovation works we’re going on and guests have to pass through construction to access lifts

    Clean rooms and supportive front desk

    Stayed in July 2023

  • Reviewed: June 15, 2023

    7.0
    Hotel is good,
    • Leisure trip
    • Family with young children
    • Executive Triple Room (Evening Aarti with Boat Ride @ INR 500 Per Person)
    • Stayed 3 nights
    • Submitted from a mobile device

    Their staff services is good..

    Stayed in June 2023

  • Reviewed: March 23, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room (Evening Aarti with Boat Ride @ INR 500 Per Person)
    • Stayed 1 night
    • Submitted from a mobile device

    Poor wi-fi.

    Clean bathrooms. Tea/coffee maker in the room. Clean and comfortable bed.

    Stayed in March 2023

  • Reviewed: March 18, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Executive Triple Room (Evening Aarti with Boat Ride @ INR 500 Per Person)
    • Stayed 1 night
    • Submitted from a mobile device

    location

    Room and swing in the room

    Stayed in March 2023

  • Reviewed: March 10, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Executive Triple Room (Evening Aarti with Boat Ride @ INR 500 Per Person)
    • Stayed 2 nights
    • Submitted from a mobile device

    Spring mattress were uncomfortable because they were old. Ac and geyser control is with receptionist. Each time you want to turn on or off, you have to call reception. Not good.

    So many things...

    Stayed in March 2023

  • Reviewed: February 24, 2023

    8.0
    Quite nice place to stay in Varanasi
    • Leisure trip
    • Group
    • Standard Double or Twin Room (Evening Aarti with Boat Ride @ INR 500 Per Person)
    • Stayed 1 night

    Rooms were comfortable, hotel owner helped us with everything we needed and hotel is super close to the river and all the important sights. We enjoyed the tour the owner organized for us. Breakfast in the hotel was very nice

    Stayed in January 2023

  • Reviewed: February 19, 2023

    6.0
    average.
    • Leisure trip
    • Travelers with friends
    • Standard Double or Twin Room (Evening Aarti with Boat Ride @ INR 500 Per Person)
    • Stayed 3 nights
    • Submitted from a mobile device

    the room is not spacious enough for two person stay.

    close to Ganges river

    Stayed in February 2023

  • Reviewed: February 8, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Double or Twin Room (Evening Aarti with Boat Ride @ INR 500 Per Person)
    • Stayed 2 nights
    • Submitted from a mobile device

    Roof taf resturent which is very costly but good food.

    Cleanliness and behaviour of staff.

    Stayed in February 2023

  • Reviewed: January 20, 2023

    7.0
    Decent Hotel dont expect anything exceptional.
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room with Garden View (Evening Aarti with Boat Ride @ INR 500 Per Person)
    • Stayed 4 nights
    • Submitted from a mobile device

    Reception staff was not so good. Although my booking was made in advance, i had to change room as room booked by me was not available on day 1. Don't request any service like local sightseeing, taxi, or boat ride from hotel. They will charge you way more than the market. If you try to negotiate, they will simply ask you to go ahead and book from outside.

    Kitchen staff, housekeeping, and security. The food is decent.

    Stayed in January 2023

  • Reviewed: January 18, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Standard Double or Twin Room (Evening Aarti with Boat Ride @ INR 500 Per Person)
    • Stayed 2 nights
    • Submitted from a mobile device

    I checked in 2 hours before the scheduled time, at around 9 AM as my train arrived earlier. I called up at the reception if could come over and check in, he answered in affirmative. I came over with my luggage and all to the reception. The guy now says I will need to pay Rs 1000 as I am checking in before time. He made me pay in cash and didn’t give a receipt against the payment. I felt cheated. The guy should have explained me the rules regarding early check in when I had called him up before coming over to the property. secondly, he should have allowed me to pay by card and not cash and finally, he should have given me receipt against the payment 1000 INR.

    clean and value for money

    Stayed in January 2023

  • Reviewed: January 7, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Executive Triple Room (Evening Aarti with Boat Ride @ INR 500 Per Person)
    • Stayed 2 nights
    • Submitted from a mobile device

    Luke warm water. Not hot enough to shower in the cold weather.

    Very clean. Helpful staff. Spacious room. Clean beddings . Clean bathroom.

    Stayed in January 2023

  • Reviewed: January 5, 2023

    7.0
    I can’t say it was a pleasant stay
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room (Evening Aarti with Boat Ride @ INR 500 Per Person)
    • Stayed 3 nights
    • Submitted from a mobile device

    We booked 1 Standard Room & 1 Deluxe Room. After the booking we asked the Hotel to setup a extra bed at the Standard Room & they informed it will at an extra cost of Rs.800/- per day. When we reached hotel we saw that Standard room was so small that extra bed cannot be placed so we decided to manage without the extra bed but to our surprise they still charged Rs.800/- per day for the extra bed. Moreover to get hot water you need to call Reception every time to ask them to switch on the centralized system. It was ridiculous.

    Deluxe Room was okay but the Standard Room was really small. Their restaurant was good.

    Stayed in January 2023

  • Reviewed: December 25, 2022

    8.0
    Staffs are so friendly. From check-in till check-out, there was no trouble. Owners spoke good English and accomodating i
    • Leisure trip
    • Travelers with friends
    • Standard Double or Twin Room (Evening Aarti with Boat Ride @ INR 500 Per Person)
    • Stayed 1 night
    • Submitted from a mobile device

    I though the breakfast was too basic.

    Cleanliness and location of the place

    Stayed in December 2022

  • Reviewed: December 10, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Double or Twin Room (Evening Aarti with Boat Ride @ INR 500 Per Person)
    • Stayed 3 nights

    The AC Double bed room does not have a mirror in the room. It is very inconvenient for ladies. The mirror in the wash- room is of huge size; a smaller size 2'X1.5' mirror would have been adequate, but a mirror in the bedroom is more desirable.

    Stayed in December 2022

  • Reviewed: December 9, 2022

    7.0
    There is a lot of scope for improvement.
    • Leisure trip
    • Group
    • Executive Triple Room (Evening Aarti with Boat Ride @ INR 500 Per Person)
    • Stayed 2 nights
    • Submitted from a mobile device

    Food could have been better. There was no view or ventilation at all in the room.

    Location was good. Staff was helpful.

    Stayed in December 2022

Showing 1 - 25

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