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Ozhinhavalappu(p.o), 671314 Nīleshwar, India
February 19, 2015
February 2, 2015
눉Mixed reviews We have to say we are very surprised by the reviews and the score that this hotel has. We stayed in the hotel for 4 nights in January 2015 and below are our honest impressions of what was good and not so good, its a very mixed bag: No so good: We emailed the hotel in advance to tell them what time we were arriving and we asked for a pick-up from the train station as we got in at 6.00am. Despite sending two emails we did not receive a reply, we then called and the person who answered did not speak English and hung up on us. We ended up making our own way and when we were arrived nobody was there to check us in. This was the most expensive hotel we stayed in, in our three weeks in India and it was the only hotel never to reply. The pool is green and dirty, there is a substantial amount of moss growing inside it. Not one guest in the time we were there swan in it. We asked the manager why this was the case and he told us that this was the way it was meant to be. In short the filtration system dies not work properly because the pool is not full enough for the water to pass through it and it does not contain enough chlorine. Consequently birds spend a lot of time bathing it in - not so hygienic! Some restaurant staff are not good, when we arrived people had obviously eaten by the pool the day before and at their rooms. None of it was cleared away and the was food, napkins and beer bottles strewn everywhere and huge amount of crows fighting over the remaining food. This prevailed through our stay, People would eat lunch by the pool and it would only be cleared up 7 or 8 hours later or even the following day. I had a drink by the pool and at the same time the next day my glass was still there! The hotel was almost was empty when we stayed there, which makes for an odd atmosphere. On the last night we were the only guests in a hotel that sleeps 35-40 and we went in the highest season.
눇Good: The room was one of the best we have ever stayed in, it was so clean and nicely furnished and the bathroom was amazing. The bed was also really comfortable. The hotel was very good about cleaning our room everyday and they did a very good job. The restaurant was unique, it was not the best food we have eaten but it was good. Although we do have some pretty strong reservations about the freshness of the food given the lack of guests. One waiter in particular stands out (Naveen) in fact he really made our stay. He was very interesting to speak to, he couldn’t have been more helpful and was very funny. On the last night when we were alone, I was pretty hesitant about being the only guest but I needn’t have worried. He was also really helpful to other people, including getting up at 5.00am to help a women who had come away with her 4 children, to make sure they had breakfast and got to the train station for an early train. The grounds are beautifully well kept, the gardner does an amazing job, including cutting us coconuts to drink! Overall the hotel looks very nice but a bit tired. The beach was deserted and pretty clean for India - I say this as someone who has spent more than 4 months in total traveling around India and have visited many beaches. It was pretty much the only one which I felt really comfortable going into the sea. The sunsets are very pretty and most rooms have a lovely view on to the beach. Given all of this and given that of course our opinion is subjective we still really struggle to see how a score of 9.1 is ever justified. We would be happy to give it 6 and we are afraid to say we will not be rushing back, we were pretty disappointed. We left early because we knew that we could get a better standard of hotel and service for less money elsewhere, which we did.
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