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1 TC 3/2391(6), Marappalam Road, Trivandrum, 695004 Trivandrum, India
21 January 2016
눉First, they messed up with our booking details. Despite having booked for two nights, we were told that we have booking for just one night. The staff at the reception desk was really grumpy at our arrival and that made us feel like interlopers. His behaviour was rude and he never smiled. But most importantly, although some of the rooms in this hotel are owned by OYO rooms, the hotel has a completely different name. It is called Mothi Mahal Restaurant and hotel. There is no mention of OYO rooms anywhere in the signs outside the hotel. Therefore it was impossible for us to find the hotel, and we ended up paying an exorbitant auto fare to try and locate it. The staff at the reception was also not helpful in providing directions to the auto driver.
눇The room was nice and clean. Well provided for with air conditioning, hot water, fresh sheets and towels. The location is convenient.
18 January 2016
21 January 2016
눉After booking there should be better communication system between the property and the person booking accommodation.I was totally unaware of the location and name of the property till last moment on 10th -11th Jan 2016.
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