Choose your preferred language. We speak English (US) and 42 other languages.
1, 2 & 3, Old Court House Street, 700069 Kolkata, India
August 14, 2016
July 20, 2016
눉Weirdest customer service experience ever. Would stay here again only if I had no other choice. Consistent with Kolkata, our stay at The Lalit Great Eastern was no exception. (For context, the thing I've come to accept about life in India is that you have to expect the things that you take for granted elsewhere to become annoyances in India. The thing I've come to expect from Kolkata is that the degree of annoyance is going to be just a little more amplified.) It started at check-in. After a delayed flight from Delhi, we arrived at around one in the morning only to find that the hotel had no record of our booking. This, despite the fact that I called from the Delhi airport to reconfirm and inform the reception desk of our late arrival and was told, "No issue, we have your reservation and will not give away your room." (I'm paraphrasing, but you get the idea.) To add insult to injury, the reception staff initially offered us a room on a smoking floor (I had specifically requested "non smoking" in the booking) and then lied to us about the availability of a non-smoking room when we pushed back. After a few minutes, a desk manager noticed that our check-in appeared to be stalled and whispered in the receptionist's ear for a few seconds. Moments later, keys to a non-smoking room were issued to us. No explanation was offered and I didn't push the issue, grateful for being that much closer to a few hours of sleep before an early morning start. Although our room was generally well appointed, I noticed quickly upon removing my shoes that the floor was unclean. (I walked about for a minute or so and noticed the subsequently very visible build-up of grime under my feet. "Oh well," I said to myself, "this is India.") We called room service about the minimal bottled drinking water and were offered designer bottles from Bhutan at Rs. 350 + tax.
눇Great breakfast buffet, friendly staff, clean and modern room.
August 14, 2016
눉Invironment in all together not like 5 star.
눇Modern new renovated
You can get these deals for free by subscribing to our newsletters. You can even choose your favorite destinations to receive personalized deals.
Get started now by entering your email address. We'll instantly send you a link to our Deal Finder!