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Nehru Road, Vile Parle (East), Adjacent To Domestic Airport, 400099 Mumbai, India
April 16, 2016
눉I had requested a non-smoking room however upon checkin was told they only had smoking rooms left by the time I checked in at 10:30pm (I've stayed here 5-6 times before & it's never been a concern prior to this) the room/ bed/ pillows & bath towels had a strong stale smokey odour which was not pleasant. Upon checking in, staff requested a credit card swipe (not my debit card which has always been used to swipe on my previous visits to this hotel). As it is an Australian credit card, if used overseas attracts large fees for me. The staff assured me that I could do the final payment with my preferred card the following morning at checkout & the credit card swipe would be void after that. The billing was done on my credit card & after much confusion and time from the staff, they reversed the transaction but it will take 8 days to clear. I think the checkin reception man didn't really understand my requirements even though he assured me my request would be granted. I felt he didn't listen properly to me...I was just another guest. Checkout was extremely slow with many guests waiting. Staff seemed to be a little confused with everything. I'm not sure if there's been some sort of change in the hotel because prior to this visit, my experiences here have been exceptional.
눇Very close to both domestic & international airport/ free transfer to domestic terminal/ nice breakfast / concierge staff/ general staff very pleasant.
April 14, 2016
눉Beds are horrible mattress are sagged you can't sleep at all room is not worth for complimentary also worst House keeping. I will never stay in my life in this hotel
눇Food was good and staff are good
April 15, 2016
눇The room quality and the variety of food available inside the hotel.
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