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Palace Road, 342006 Jodhpur, India
19 October 2016
눉Some staff were not 'guest-ready', being abrasive and cold 'salesmen'. Also, we requested a 'special dinner', as it was our honeymoon (and we were returning guest and knew of the wonderful locations possible for a candlelit romantic dinner for 2). This regrettably was supplied in the 'chefs studio' - not at all romantic. We stayed for 6 nights and the 'special dinner' could have been any night. We didn't feel like 'special guests', this made us feel uncomfortable and we felt like we had been closed away from all other dinners... this experience tainted our whole stay. Also we both felt the 'over selling' (in particular the concierge / travel chap) was hostile, combative and intrusive - rather than understanding by 'listening' what we wanted he just kept trying to sell trips that were of no interest to us. We ended up choosing to totally avoid any contact with this gentleman as his attitude was not appropriate. And as for when we wanted to simply walk and explore 'real India' we were questioned why we might want to take a local taxi or put-put or local guide rather than 'India through the eyes of the Taj hotel'! Quite wrong. Lastly, I was disappointed that having requested a historical suite with a balcony - we didn't get one (& I had requested this months in advance). For £3000 odd pounds that's a lot of disappointment to have experienced. Will we go back... based upon our experience on this trip: most unlikely. Our first visit 5 years ago was delightful, this time (6 days turned out to 4 days too many - we couldn't wait to leave!)
눇Architecturally a marvel and worthy of a visit (if you've never been before) even if your not a guest. The hotel helped organise two day trips (to Ranakpur and Pushkar) - both of which were interesting and broke up what would otherwise was a too long visit/stay to the UBP. Some staff were remarkably good... Harish in particular and Arko (?) who took time to listen, understand and share memories of when we visited before... a delightful thing to do. Thank you! Your hospitality (cake, gift etc) were very kind and considerate.
15 October 2016
눇Superb location, impeccable service,heavenly food and great ambience, really the best hotel( Palace) in the world
16 October 2016
눇Attention to every detail!
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