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Nesjavellir, 801 Nesjavellir, Iceland
June 23, 2016
눉Remember - first impressions are everything! Imagine the surprise when I looked out my window, after a year of planning, and all I could see was a gigantic geothermal plant! While the fluffy, rising steam was pretty - it really was a shock to the system after all the press coverage and travel awards given to this hotel. A little warning would have helped with the let-down. We enjoyed the hotel immensely - once we stopped talking about the shocking view.
눇The drive to the hotel from the north is incredible along the lake. The bar and pool are spectacular and impressive! The staff is very friendly and helpful. The complimentary breakfast buffet is breathtaking!!! My massage in the spa was delightful. The design of the hotel is beautiful.
June 22, 2016
눇Ion was pretty much the best hotel we stayed in Iceland. It was clean. The staff was prompt with the check in and helpful when it came to helping us book the horse riding activity for our kids. Loved the space and the surroundings. Breakfast was pretty awesome too.
June 22, 2016
눉The service of the staff at the front desk was lacking. After booking a three night stay long in advance for the hopes of a nicely placed room for our honeymoon (even after they e-mailed me that they put in a note and would surely do so two months ahead of time) we were given a ground level floor room next to an active renovation that had loud drills and hammers going off from early morning to early evening. Not cool. We had a perfect view of the restaurant dining tables from our bed which was not sexy. I spoke to the manager and she told me the place was fully booked and that though we checked in early we would have to wait until tomorrow for them to switch our rooms. Of course there was no word from the front desk that they had an alternate room ready the next day so we stayed a second night in the noisy room. On our second day we booked a tour through the hotel and were given a map by the same manager from the above paragraph so that we can drive to the point of departure. Of course the next morning we double checked the maps address on Google so that we could navigate using our GPS and found that the given map would lead us two hours away in a random residential neighborhood. We double checked with a man at the front desk and he freaked out in disbelief that we were given a wrong map by a staff member. If we didn't have the mind to double check the address on our own we could have easily driven two hours in a random direction to nowhere, thus missing our tour and having 4 hours of drive time. You would think if you book a tour through the hotel they would maybe have some pre-printed maps. Upon check-out they had charged the tour wrong onto or account. It came out to about double of what was said on the active website. Also, our breakfasts were included for our three night stay and we had to remind them of that with our printed booking confirmation because it was included on the final markup.
눇The food was excellent from both the main restaurant and the swanky bar. The main room was nice and clean (I am not including the bathrooms within this positive remark). Very cool design and architecture.
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