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Laugarbraut 1-5, 840 Laugarvatn, Iceland
13 May 2015
10 May 2015
눉The hospitality of the was the very very very poor. Did not respond to emergency situation. The phone kept ringing for several minutes and no response. There was not even a single person to address the issues. Poor Staffing
눇The location and the Facilities
12 May 2015
눉Apartment sometimes unreachable because of bad road conditions (don't book non-refundable!). Staff basically non-existent, they avoid phone calls, take weeks to respond to e-mails, and generally blow off any enquiries with false excuses. Only a low-level check in assistant is reachable, and she denies any kind of help (even giving the contact of a responsible person). Some minor annoyances: The wifi was very slow, our room number was mixed up with another family's booking, and one of the rooms was full of left over cleaning equipment.
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