Hospitable

Stayed in September 2023

The booking process. No human, only online booking.

It was the cleanest place I've ever stayed. The linens were top notch. The shower with its amazing pure water was so relaxing. All these things together allowed me the best night of sleep I've had in years, if not ever.

Stayed in September 2023

Maybe a kettle in the room.

Good location good price very friendly

Stayed in March 2023

We had a corner room with windows on 2 walls. The room was bright and roomy.

Stayed in August 2022

the codes were sent out for the rooms and we had two codes and rooms sent and walked in on somebody! I had inquired in an email about why two codes but did not hear back…

it was convenient

Stayed in August 2022

no staff to ask questions

convenient

Stayed in August 2022

never saw one staff member.

great location

Stayed in July 2022

Beds much too soft.

Breakfast was reasonable/OK. Simple accommodation but OK

Stayed in July 2022

nothing does what it said on the tin .

I was anxious about what our experience would be based on the reviews I had read but given there was but the hotel exceeded our expectations ( travelling with my husband) spotlessly clean, basic but everything you needed was available including a fridge and T&C making facilities . Quiet at night and in an excellent location. you don’t see much of the staff but they are pleasant when you do. check in is a little odd but efficient . the cost was relative to all other hotels in the area - all of Iceland is expensive !

Stayed in July 2022

carry eye masks with you as the curtains won’t darken the room.

nice location

Stayed in July 2022

Unfortunately the room was very warm even with the heating off.

It is a great location and a mostly comfy room.

Stayed in May 2022

nobody is in the hotel (self check-in)...a little odd old hotel

breakfast it's ok

Stayed in June 2022

Close to laki tours whale watching and good restaurant across the road

Stayed in September 2021

Everything is ok

Easy check in, good location, kitchen is well equipped.

Stayed in July 2021

Poor directions that they had no staff on property. A guest informed us that you called to get a code to enter your room. I thought the room wa reserved on Booking . Com. I went to my computer and made a reservation with Booking .com. I then called the number with my confirmation number and was treated like Inwas cheating. Was totally confused, but gained access to our room. We both wanted to take a shower tonight and again in the morning. The shower had no shampoo, body soap or conditioner, no bath mat on the tile floor or extra towels to use on floor. When I called to get towels etc she was quite annoyed and claimed I was someone evil person stealing from her. I was angered by her behavior when a man showed up from her staff who was unable to understand what we were asking about Towels. Oh we never got anything we asked for so delayed our towels and my wet towel was used before JoAnn shower. The experience was unbelievable

Location

Stayed in September 2023

Wasn’t able to stay as checkout was not available after 9:00 pm

Stayed in July 2023

Bathroom/shower set up was annoying

North Star hotel was better than we have expected reading from the reviews. It was self check in and was very easy. Rooms were good space, requested an extra bed and we received it. The bathroom/shower is clean in the rooms, just annoying after shower as the water goes everywhere, but that’s expected, must be an Iceland thing bc that’s how our bathroom/showers are also set up in my country. The hotel is in a small town so there was 2 restaurants nearby, so is a gas station/mini mart that was walkable. The hotel came with free breakfast which was a treat that we didn’t expect. So definitely happy about that. There is a nearby town, waterfalls nearby and their own rainbow road which was cool. Playground was also walkable so it was nice for the kids. This was a nice place to stay and would definitely recommend!

Stayed in August 2023

Hallway and room smelled heavily like fish. The room is as bare bones and basic as it could be. Beds aren’t comfortable. The breakfast was mediocre at best, next to no options that can’t be easily picked up at a gas station. Really did not like anything about the stay.

It was a place to sleep and a place to shower (that you had to work for by squeegeeing the floor so it didn’t spill into your room).

Stayed in August 2023

Price for the room was too high even for the standards in Island. Unfortunately it was the only available choice

Breakfast reasonably good

Stayed in August 2023

The customer service is ignoring you, I wonder how Booking.com could include this hotel within its choices.

No other choice to book for

Stayed in June 2023

Felt like a school dorm vs hotel.

Proximity to the best restaurant in Iceland. Sker. Was amazing.

Stayed in May 2023

staff were helpful ,good view lookout from our room

Stayed in May 2023

The hotel was locked and nobody answered phone, so i needed to make another reservaition in other hotel this night

Stayed in March 2023

No one was there to check us in, no code was sent & no room number. No answer at the lobby phone and emergency phone. We had to drive 45 min away in the rainy dark through pitch black mountains to get to a chain hotel that had a single room open. The worst customer service possible short of stabbing us.

LITERALLY NOTHING

Stayed in October 2022