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Hagatorg, Vesturbær, 107 Reykjavík, Iceland
August 14, 2016
August 9, 2016
눉On arrival we were given a room that was more of a broom cupboard, with shower (a cubicle within a cubicle) and toilet (tiny) in separate rooms. The shower still had the previous occupant's hair stuck to it. When we complained, we were moved to a standard room in the 'new part of the hotel', which looked like it had not been refurbished in 20 years, all the furniture was badly scuffed and gauged, and the carpet and upholstery in sad need of an upgrade. This new room was cleaner, but nothing to write home about. Breakfast was plentiful, but all the hot dishes were at best lukewarm, despite being in chafing dishes. Whenever we needed something, we had to go downstairs to reception, as Housekeeping would not answer the phone. Given that this was listed as a four star hotel, and the cost of the booking, the experience was pretty appalling.
눇Food in the bar was excellent.
August 11, 2016
눇Staff was excellent regarding help with bus, taxi and booking air tickets to Westman Islands.
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