Our room only had a window that opened out to an external wall so very dark. The heating also wasn’t working but the staff provided a temporary unit. Use of spa not included - had to pay a significant fee to use. This doesn’t fit with the luxurious sell. Either does having to pay extra for fresh orange juice or an omelette at the “included” breakfast. Room was a bit dated eg old towels and bathrobes.

All the staff were wonderful. Reception staff were very responsive and helpful. Restaurant staff very friendly and welcoming. Housekeeping was very thorough. Great location for seeing the key tourist sights. Water provided in room, as well as kettle and nightly turndown treats. A very comfortable stay. Nice coffee provided at breakfast, which also came with views of the canal

Stayed in April 2024

Loved all of it.

Stayed in April 2024

n.a.

It is the second time we use this hotel. Good location. Easy to reach. We got a room upgrade, what an amazing room!!! Spectacular. Breakfast is very good. The staff is fantastic, reception and bar, Emanuele, are very professional and know what they are doing. We will definitely return. We are already making plans. Venice gets in your blood!!

Stayed in April 2024

Breakfast

Location Small palace

Stayed in April 2024

Size of room

Canal entrance pretty special. Luxurious decor, lovely staff, nice breakfast

Stayed in March 2024

No kettle to make tea in the room

Breakfast was really good and lots of options The location was perfect on the canal near to Rialto Bridge and St Mark’s Square

Stayed in March 2024

Slightly pricey but I guess a premium hotel at Venice will be expensive

Great staff

Stayed in March 2024

Staff were very helpful.

Stayed in March 2024

needs maybe 2 bed sheets for a couple

Excellent location, quiet location but still by Rialto and San Marco

Stayed in March 2024

Room temperature set too high!

Very helpful and friendly staff.

Stayed in March 2024

Very clean and well maintained. Our room looked brand new

Perfect location

Stayed in March 2024

Beautiful rooms (I am incredibly fussy and expect certain standards and not easily pleased, I loved this hotel) , perfect location, the bed and pillows were so comfortable, shutters and curtains kept the room completely dark, well stocked mini bar, room service was brilliant, the food was faultless. There was even an umbrella provided in the room. Curtains and shutters closed for us with Sweets on the bed of an evening was lovely to come back to each day.

Stayed in February 2024

Fabulous hotel and staff. Exceptional breakfast buffet. Bed was uncomfortable and pillows need upgrading but other than that a fabulous place.

Stayed in March 2024

Nothing

Ideal location for touring Venice. The staff were very friendly and helpful. Breakfast was lovely and the room was gorgeous

Stayed in February 2024

Nothing

The great location, the friendliness of the staff. the room and bathroom size and how amazing the beds are.

Stayed in February 2024

The weather was mild, and the hotel slightly overheated. It was uncomfortably warm (in February) at times.

Very helpful staff. Central location. High standard of comfort.

Stayed in February 2024

Air con not the best and electricals in room were a bit noisy.

Great hotel. We booked early so got v good rate. Staff were delightful, as was everyone in Venice tbh. Breakfast was superb. Room was clean and good size (we went one up from the entry level). Only issue was the air con didn’t work properly. Location was the very best.

Stayed in February 2024

There wasnt anything we didnt like , we had issues casting onto the tv but that wasnt a problem and the lights in one half of the shower didnt work either but that didnt in anyway make the stay worse

I loved the authenticity and luxury which this property gave, i loved how it was designed inside and out. The element i loved the most was just how professional all of the staff where at all times which was brilliant and also expected when staying in luxury accommodation

Stayed in January 2024

rooms very very hot and a bit small

Excellent location, wonderful breakfast and dinner at the hotel.

Stayed in February 2024

The restaurant where is served the breakfast is not very attractive for my taste, it is very simple, only walls and tables ... I think there is a big difference between the way of decorating the hotel, lobby, reception and ... the restaurant.

The location very convenient, between Rialto Bridge and San Marco Square. The hotel has its own boat dock that was an interesting experience and perfect to be picked up by boat from the hotel to parking place or to airport (in fact, a boat trip on Canale Grande). The staff were very friendly and helpful. Many great restaurants and shops just steps away.

Stayed in February 2024

The room was very hot which made it difficult to sleep.

Staff were very friendly and helpful. Location fantastic. Received room upgrade and bottle of Prosecco on arrival

Stayed in February 2024

Great location, lovely spa, good breakfast and very helpful staff. The water-taxi to the airport was worth it.

Stayed in February 2024

Even though we booked a superior room it was still a little small .

Excellent location /close to all major sites. The hotel staff were very helpful & friendly . A comfortable room , if a little small . The spa area was nice . Fantastic breakfast selection.

Stayed in January 2024

We had a super stay at Hotel Ai Reali - the location is excellent, quiet yet right in the centre of everything. Staff extremely accommodating and helpful; rooms comfortable and pleasant. Would 100% return to stay on our next trip to Venice.

Stayed in January 2024