We loved the hotel! It was amazing!!

Stayed in March 2024

Only thing to mention, you can't drive inside the town of Florence, there is a parking lot a few doors down which worked fine and the hotel did send staff to help with luggage but since it's the only parking lot working with a lot of hotels, make sure you let them know early that you need your car out, it can take them over an hour during the busy checkout time. Again, this is not a ding on the hotel at all as it's not their parking lot, they just work with them. Otherwise our stay was amazing!

the full breakfast was amazing, you can order off a menu with eggs, pancakes, cheese plate, etc. You can also get pastries, juice and coffees all day in the communal area so that saved us quite a bit of money. Great location, the staff was super friendly and knowledgeable. Only thing to mention, you can't drive inside the town of Florence, there is a parking lot a few doors down which worked find and the hotel did send staff to help with luggage but since it's the only parking lot working with a lot of hotels, make sure you let them know early that you need your car, it can take them over an hour during the busy checkout time. Again, this is not a ding on the hotel at all as it's not their parking lot, they just work with them. The restaurant right across the street was amazing and it's a quick walk to the Duomo, Gucci Museum and lots of great shopping.

Stayed in March 2024

WIFI a bit weak

Everything!

Stayed in March 2024

The noise! Where our room (in the basement) was located we were just below road level so you had the noise of traffic and people outside the window, we also the staff entrance next to our room so there were constant noise of staff arriving, leaving and chatting. I appreciate these things cannot be helped, but given the price of stay at the hotel it would have been good to know beforehand. However, the purchase of ear plugs and being exhausted from days of exploring the beautiful city; it didn't continue to be a problem after the first night.

Staff were incredibly attentive, polite and helpful. Our room was extremely comfortable, clean and well equipped. It was not your usual hotel room as it was exceptionally large and a bed to match. Comfortable night sleep.

Stayed in March 2024

Not a thing.

This is the most luxurious, low key hotel in the world. It is in a renovated 16th (or so) century building with exquisite furnishings. Sometimes luxurious hotels make me uptight with all the hovering by staff but not here. They are invisible unless you need them, warm, happy to help in any way. Check in is to the right as you enter the courtyard, then someone will escort you to your room. Our room, The Studio, which is actually a one bedroom, was spacious, crisp, clean, and well stocked with everything we needed -- including a small tucked-away mini kitchen with stovetop, refrigerator, dishes to cook. Very unexpected. Bed was beyond comfortable and made up with fresh linens daily, something that often doesn't happen post COVID. Breakfast is made to order with Continental also available. Pastries and juices are available all day. The hotel is about a block from the river, a 7 minute walk from the train station, and 15 minutes to the Uffizi. Perfect location to see beautiful Florence then return to the best hotel the city has to offer.

Stayed in February 2024

Nothing

The palazzo was beautiful and the staff were very kind and helpful. Would definitely recommend.

Stayed in February 2024

An absolutely beautiful hotel! Everyone was incredibly kind

Stayed in January 2024

Nothing.

Everything. The location is super close to the train station. Walkable distance to all major attractions. Wonderful services and tasty breakfast. Highly recommend!

Stayed in December 2023

Sheets could be more soft and a pillow top over the mattress would be nice.

The property is exactly as shown in the pictures. Beautifully decorated and well kept. My room (rosso) was huge. Breakfast was excellent and served in a beautiful dining room (during summer they open the garden for breakfast). Staff wonderful (specially at the breakfast) and promptly attended all my requests. Close to the main attractions and train station. We just took taxi for the station because of our large suitcases. The experience of staying in a 16th century place was amazing.

Stayed in January 2024

There was nothing to not like.

Everything!

Stayed in December 2023

The rooms were very warm and difficult to reduce the heat.

It was so beautiful. Elegant with beautiful furnishings.

Stayed in January 2024

Nothing

Breakfast was excellent. Location was ideal. This is a comfortable, tranquil, relaxing base from which to explore one of the most beautiful cities in the world . The rooms are generously proportioned, the staff attentive, the decor and furnishings classical. I would recommend anyone to stay there if visiting Florence .

Stayed in January 2024

The renaissance feeling, and the staff starting with the manager Paula was absolutely informative and helpful in every way possible. Staying in a delightful room with centuries of character.

Stayed in December 2023

The main room in the apartment was a bit dark, so even though we had the opportunity to cook a meal, all the appliances were in a cupboard (stove top and microwave), so it was very difficult to see what you were doing. Breakfast was served at 8am which is a bit late if you need to head out early for a tour or to catch a train. Also, only breakfast cereals, croissants and rolls were available for self serve, there was a menu for toast, eggs, bacon, fruit platters etc. which take time to cook/prepare so breakfast can take a lot longer and once again may not be viable if you have an early start.

The staff were very attentive. The apartment was spacious and comfortable. The cakes that were cooked daily, the fresh fruit and water (sparkling and non sparkling) that were left for the guests to take when they pleased throughout the day was a nice touch. The hotel was within walking distance to all the major sites.

Stayed in January 2024

-

Really amazing location

Stayed in December 2023

Al Palazzo is a stunning hotel that quite frankly had the nicest staff I have experienced in a long time. Nothing was too much bother and they constantly had a smile on their faces. The rooms we had were enormous and interesting with lots of luxe features. The location was very central to main attractions but the breakfast was something else.

Stayed in December 2023

Poor wifi in room.

Convenient location. Comfortable room and amenities.

Stayed in December 2023

only downside the building being more like a old house there is no actaul bar area etc .

location was great, the building itself is amazing and uou only appreiate it when you see it inside staff were very friendly and mannerly and helful

Stayed in December 2023

The AC didn’t work in both the rooms I booked. The shower handle in my room was broken and the shower head wasn’t well adjusted so water spilled everywhere.

Good location and excellent service

Stayed in November 2023

Shower was a little awkward to turn on and water bottles provided were tiny

Everything was fabulous- the garden was a nice surprise, the staff was very accommodating, everything was clean, and minibar selection was wonderful

Stayed in November 2023

Nothing

Excellent service and staff. The hotel was very clean and the room was as described in the photo very charming and lovely. Will return there for sure.

Stayed in November 2023

Nothing to complain at all

An elegant and pittoresque Palazzo-hotel , perfectly situated near to historic center, very friendly staff, delicious breakfast served by menue in the charming dining room

Stayed in November 2023

An amazing place to stay. Our suite was like a dream. We had a wonderful time. We will for sure come back!!!

Stayed in November 2023

The room was a bit noisy from upstairs and also street noise.

The location, the beautiful room and also the breakfast was very good.

Stayed in November 2023