Nothing

Everything's, the best hotel in the world , Thanks for the staff they make me happy everyday with so kind words and smile's.

Stayed in September 2023

Everything was flawless Best hotel in the world

Stayed in August 2023

The prices of the wine menu are relatively high.

The pool area is amazing. The food quality is amazing.

Stayed in July 2023

nothing

Intimacy Service Location Accomodations

Stayed in June 2023

top

Stayed in January 2023

everything

Stayed in August 2022

The outside pool and jacuzzi temperature could be warmer.

We absolutely loved how everything is taken care of at this property. They have an impeccable attention to detail and they really make you feel special and a valued guest. Staff is very polite and correct, and they try their best to help. Food is delicious. Our room and bathroom were quite spacious, with views to the mountain. There’s free parking at the property.

Stayed in July 2021

Every thing Very clean. Friendly staff Perfect restaurant Perfect location

Stayed in July 2021

Everything was outstanding

Stayed in June 2021

The staff including the manager and owner were not the best. At dinner they brought out a meal that we had not ordered and when we raised it with the server, he assured us that the dish was what in fact we had ordered and insisted that he did not make any mistake and then continued to show us his notes of what he wrote down. It was clear to us what we had ordered because we talked about it up until it arrived. The fact that they did not apologize, recognize their mistake, or even offer to bring out the right meal afterwards was not great service. What ever you do, Do NOT get a manicure here. My wife went in to get her dip nails removed and redone and they not only did a terrible job but they took 2+ hours doing it. We had called ahead when we made the reservation to request the service specificying that we need the nails removed first and they quoted us a specific price. When the service was done it was clear that the tech had never taken off dip nails and it took forever. They then charged significantly more that had been quoted because it took so long but looked terrible. Like a 5 year old girl could have done a better job polishing nails, polish was not smooth, it was dripping everywhere, and some areas still had exposed nail. They did not even give a discount at the end. At checkout we complained about how poor the spa service had been and all they could say was they are sorry.... We love this area of Italy and already talking about going back but likely wont be staying at this hotel again unless we hear about some changes being made from a service perspective.

The spa is amazing. There its a huge sauna, a steam room, a salt room and more, the out door sauna over the pool has full glass windows with an amazing view of the mountains. The restaurant is great with a pleasant breakfast and amazing views all around. They offer bus passes to get you to and from the town which was a nice touch. They did a great job helping me celebrate with flowers and champagne in the room upon request.

Stayed in October 2023

The atmosphere was very strange, as if they didn’t see many people and didn’t know how to interact. They assign you a table for meals which was odd especially when other tables were available not right next to someone else. The spa has very limited hours for the saunas and outdoor pool so it wasn’t available if you’re out exploring during the day and want to enjoy those amenities. Lastly, the owner/manager was hanging with friends drinking on the patio and it was so uncomfortable we didn’t want to have a drink in that space and enjoy the sunset. It was the weirdest hotel experience and for the price I expected much more.

The rooms was clean and breakfast was fine.

Stayed in July 2023

This review is hidden because it doesn't meet our guidelines.

For 800 euros per night: _no luggage management at arrival _no air conditionning _very agressive owner that shouted at us just because we asked politely if we could change table for dinner; the issue is not only the answer but the way and the tone of answering; accepting feedback should be part his job -rooms name between booking.com and the hotel website are not the same which make it hard to check if we were in the proper type of room

Restaurant Breakfast Waiter/waitress Spa

Stayed in August 2022

1.By the time we checked in, hotel stuff told me 40 euro per dog per day. When we checked out they told me is 50, the extra 10 is because we took our dog into breakfast room ( didn’t told before) 2.Worst Parking experience ever! Half of the car are parking one car into 2 parking spot, really difficult to park! We talked to hotel stuff, they told us that they can’t do anything about it :) 3.We’ve booked room with balcony, when we arrived they gives us a “upgrade” to another room, but in the end is the same as the pic on booking, but with a shared balcony which we lost privacy. 4. Very poor ventilation system, the room is still stuffy even when the outside temperature is 14 degrees

The stay was comfortable, but can definitely do better than this

Stayed in July 2022

We were In trentino for 12 nights. San Cassiano, Selva, Ortisei and Merano. This hotel was the only really bad experience. This hotel is not in Ortisei. It's right outside the city limit, on the way to Santa Cristina. It's 20 more minutes walk downhill and 30 uphill. You can drive down but Ortisei is not a friendly parking area, so up to you. Not being regulars of the hotel or friends of the management /owner we were not treated fairly. They oversold our room category (a suite with balcony) and they couldn't give us what we booked. They said we were upgraded to a designer room which even if nicely decorated it was on the back of the hotel on the ground floor with zero privacy. They offered a room on the 4th floor (a cheap double with no balcony) but the director told us that was the room we booked and we believed what was told. We later found out that that we were lied to, that was not the room we booked. We were charged fully with only 50 EUR discount for 3 nights total. That is not the difference in price between the two room categories. The last day after pointing out that the breakfast table was not properly assigned for the 2nd time instead of receiving some overdue apologies I was loudly confronted by the owner in front of all guests. We decided to accelerate our checkout and left. By the way... if you are driving and staying during high season you will have hard time parking. Not enough parking spots. To conclude the professionalism of this property's management is questionable. We believe they should hire a seriously big chain hotels experienced directorl to run operations. We believe there are many other Hotel options in Ortisei to choose from, you might luckly skip a bad experience at Alpine Garden.

the kindness of the restaurant employees

Stayed in August 2021

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Stayed in March 2024

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Stayed in December 2023

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Stayed in October 2023

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Stayed in June 2023

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Stayed in January 2023

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Stayed in January 2023

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Stayed in January 2023

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Stayed in August 2021

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Stayed in August 2021