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via San Simone 12, 84100 Amalfi, Italy
19 October 2015
눉We booked for the Queen's Room and they gave us a smaller version for the exact same price as the bigger one. Also they took the card details beforehand and the bill was already ready, so while doing the check-in we were also doing the check-out. Unusual procedure. The worst though was the customer's experience, as I had an accident while in the shower and I broke a small piece of the shower battery, I got hurt. I got ready and came out looking for someone at 10 am, there was none so the cleaning lady was kind to call the owner, who simply said to either pay 50 € right now or they'd deduce it from my card. Then he said he would come at 12 am, so we were back then and there was still no one there, then after another phone call we waited and then they said on the phone not to pay but at then at the desk they said we had to pay. So we ask them politely again that they must have an insurance to cover it and the tap itself was less than 10€ which we were willing to pay in cash to stop the confusion. Then they insisted us to pay right there 25 € and they'd let it go. At no point they asked if I was hurt, neither show no empathy at all. Apparently if you ask to some locals around is not the first, neither the second time that it happened to other tourist being there. The locals would also recommend other hotel around with parking included within the same price than this b&b and more of human treatment. Amalfi coast is so incredibly nice to be waisting your time being fooled around.
14 October 2015
눉A lot of steps
눇Helpful staff, clean
4 October 2015
눇Good location, beautiful and clean rooms, staff very friendly, breakfast on the rooftop!
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