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Via Triestina 161, 30173 Tessera, Italy
15 August 2016
11 August 2016
눉Restaurant was good, not great
눇Location was easy Shuttle service very good Staff was excellent!
15 August 2016
눉The reception staff weren't particularly helpful and rather surly. No one sent us information on the Booking.com sheet on how to find the Annia Park shuttle bus at the airport and no one at the airport could help. When we pointed this out to reception we were told it was the fault of Booking.com. The following day, when we couldn't work out how to get into our part of the hotel's main door the receptionist very grudgingly got out of her chair to show us how the card worked with the button (there were no written guidelines anywhere on the door as to how our card could be used to access it). The response from both of these people was that all other guests had understood how the hotel worked and that we were the ones being stupid (this last was implied in their attitude, not said). There was no sense of humility or the fact that their customer service needed to be improved, particularly to appeal to more international customers. My husband and I regularly travel for business and therefore stay at hotels all over the world, so we know how many hotels work, and this one wasn't an easy one to deal with. The whole experience at this hotel was not a good one and we wouldn't go back.
눇The breakfast was delicious and the employee at breakfast was extremely helpful.
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