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San Marco 1243, San Marco, 30124 Venice, Italy
15 August 2016
눉I was not impressed with the service received. Specifically, on the first occasion I requested some ice at the front desk. I was advised that it would be delivered to the room but never arrived. Secondly, I called reception to ask about transactions made on my credit card. I was advised they would investigate and call back - I never received a response and was in my room for the entire evening. I was somewhat surprised at this poor service. The hotel is much smaller than I expected. It really doesnt offer much in the way of facilities. The cost of room service was ridiculous. 27 Euros for a chicken sandwich which a 10 euro delivery charge. That is ridiculous even by a 5 star hotel standard.
눇Check in was smooth and efficient. We received complimentary sparkling wine in our room on Ice which we really appreciated. The location is literally amazing if you like the hustle and bustle of Venice. It is a stones throw from San Marco square. Taxi from the train station is 60 Euro. Taxi to the airport is 110 Euro. Rooms were very clean and to a good standard. The room was small but offered a nice view of the canal. Breakfast offers a nice selection of food / drink - although the room could be somewhat updated.
9 August 2016
눉Breakfast could be better
눇Location is excellent, staff are super friendly and beautiful authentic architecture and interior of hotel
11 August 2016
눉Breakfast can be better
눇Excellent location and friendly and helpful front desk staff
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