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Piazza Della Stazione 10, Santa Maria Novella, 50123 Florence, Italy
15 June 2015
11 June 2015
눉1. Poor service - staff at breakfast room very rude, - the reception staff at the day I arrived was not helpful, he couldn't able to give clear direction nor help nor empathy. I went to the given address which is a bank near to burger king. As a foreigner I was not suppose to know the italian way of numbering the street which is on the other side. He was still making joke on me for my lost direction when I arrived the hotel, while at that moment I got hurt of my hand because of the heavy luggage carrying to find direction on the way to hotel - the staff making up my room, I moved the table in the room to fit my usage of more space, and also hang my towel in washroom, but everytime they came my room, they moved my things aside, to a way of their original hotel room setup. As a hotel this kind of treatment was not very polite nor proper, which I've never experienced in most of the proper hotel I can say. They should go to study hotel management to update the service level I should recommend them. 2. Sofa bed really uncomfortable 3. Kitchen costs high that you will prefer to eat outside rather than use it, it costs you daily when use, plus a final cleaning fee. I asked them the costs once booked but they never replied until I arrived. If I knew the cost of using the kitchen, I wouldn't have booked this hotel. I hate them hide this information which they should have disclosed , especially if they charge ppl by prepaid which means you cannot cancel at the moment you know the charges. Be careful not to fall into this trap.
12 June 2015
눉Sofabed....uncomfy and squeaky. No nookie
눇Breakfast!!! Location Staff
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