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Different Location In Venice City Centre, Cannaregio, 30121 Venice, Italy
August 14, 2016
눉Needs curtain to the main bathroom and air condition to the rooms. The directions to find the appartment are wrong. There is an easyer way to find it !!!!
눇Nice appartment in a great location. Everything is new.The beds are great and the decoration of the appartment is excellent!!!
July 29, 2016
눉No toilet paper No written information to operate TV system Faceless staff - one can call for assistance but when one is on vacation one does not want to waste time finding out how to operate systems better if there were clear written instructions on operations AND provision of paper products AND there were no toiletries!
눇Location was an excellent location and the apartment was well appointed
August 12, 2016
눉We have just travelled all over Europe for 4 weeks and stayed in 15 different places - this was by far the worst. You know how you can overlook any shortcoming because the staff are sensational - well this was the opposite - i.e. The place was ok, but the woman than owned it was the rudest and most unhelpful person I have ever met. I know - from her responses to other complaints that she will seek to justify every item I raise, hence I took photos to prove the point, and have many but booking only allow 5 to be uploaded! - let me explain what happened. As per her instructions, we called at least an hour before we were to arrive, to confirm everything was ok, and she was pleasant and accomodating - and assured us that all was 'sorted' Once we got off the ferry, we realised that although we had been sent a detailed email - in English - the key part about how to get to the apartment was in Italian: 1. Procedi in direzione sudest su Fondamente Nuove verso Calle Tre Croci - 300 m 2. Svolta a destra verso Calle Berlendis - 40 m 3. Svolta a sinistra e imbocca Calle Berlendis - 6 m 4. Svolta a destra e imbocca Calle Squero - 100 m 5. Continua su Calle Testa La tua destinazione è sulla sinistra - 180 m ...which made them useless - we managed to find GPS coordinates and made our own way there. Once we arrived we found there were no keys as promised - we called, and Sara promised to call us back in 10min - 20 min later I called her and she told me that their cleaner had a issue with depression/not really sure as her english was not 100% - we thought ok, disappointing - but ok, well then a lady rolled up angrily handed us the keys and went into the apartment - we determined that she spoke no english and that she was the cleaner. The apartment had not even been started to be cleaned.
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