Borgo Pinti 5, San Marco - Santissima Annunziata, 50121 Florence, Italy
#136 of 372 hotels in Florence
Guests' ChoiceBased on 442 hotel reviews
8.6Cleanliness
8.9
Comfort
8.7
Location
9.6
Facilities
8.4
Staff
9.7
Value for money
8.5
Free WiFi
8.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 15, 2024
Ceyda
AustriaYou have to walk up a few stairs to the hotel, a bit difficult with heavy luggage. But the staff are always on hand to help
The room was very clean and comfortable. Although the location was very central, it was very quiet. It was clean and the staff was very helpful with questions and concerns, thanks especially to Armando who kept me very well supported and informed during the vacation! The terrace is a dream, especially in the evening!
Stayed in April 2024
Reviewed: April 7, 2024
Shane
CanadaEverything was great and place was clean and loved the stay
The breakfest was great and appreciated everything .
Stayed in April 2024
Reviewed: January 19, 2024
Vadken
TurkeyThe owners who will take the Hotel back. If you read these, these are good, sincere and hard work people who deserves to keep the hotel. Please give them a second chance, they deserve it!
All staff thank you, our heart is with you. Leonardo, Giovanni, lady in the kitchen, lady housekeeper the others... Please go on to do what you do best. You'll succeed again.
Stayed in January 2024
Reviewed: January 3, 2024
Alla
ItalyWe somehow totally missed the description part saying that the hotel is located on the third floor of an old building with no elevator. I should admit that if we knew we most likely would not have booked it, with 2 senior people and a child in our group. However, the staff had its all so smoothly organized that we barely noticed those stairs and the rooftop space was a great reward.
Central location, close walking distance from Duomo. Comfortable rooms. Beautiful rooftop space. And, most of all, the staff. Every person really invested time and attention and effort to make our stay amazing experience - and it totally was!
Stayed in January 2024
Reviewed: December 27, 2023
Tayla
Hong KongThe location, rooftop, the room, the breakfast, everything actually!
Stayed in December 2023
Reviewed: December 5, 2023
Dominic
AustraliaThe bathroom was quite cramped and the soundproofing wasn't great, but it's understandable considering how old the building is.
The staff were wonderful and the location was ideal.
Stayed in December 2023
Reviewed: November 28, 2023
Adriana
MexicoStaff attention and location, terrace, breakfast, warm towels
Stayed in November 2023
Reviewed: November 26, 2023
Natalya
United States of AmericaLocation, friendly staff
Stayed in November 2023
Reviewed: November 23, 2023
Anish
NetherlandsManagement was extremely good and helpful. Would definitely recommend this place because of them.
Stayed in November 2023
Reviewed: November 23, 2023
Monika
United States of AmericaEverything it was perfect
Stayed in November 2023
Reviewed: November 20, 2023
Wee
Singapore1) A bit far from Florenzi SMN. 2) Suggestion: breakfast could be a bit earlier, 7am. 3) can hear walking sounds and voices on next room. Need to improve.
Location is central to attractions sites.
Stayed in November 2023
Reviewed: November 18, 2023
Mohamed
Canadaall
Stayed in November 2023
Reviewed: November 15, 2023
Thong
United States of AmericaNo elevator.
Convenient location
Stayed in November 2023
Reviewed: November 14, 2023
Brad
South AfricaBeds not so comfy
Location was great and the rooftop view was very nice. The staff also very helpful.
Stayed in November 2023
Reviewed: November 13, 2023
Jelena
United KingdomClean, nice hotel, staff very friendly and helpful Giovanni was the person who has done so much for us. He came to take us with umbrella in the moment of stormy weather, help us with suitcases and to park our car. 5 stars hospitality in this place. The Lady who prepared our breakfast was very kind and understanding about our needs for a vegan breakfast. We could not ask for better service. They are just amazing making our stay an excellent experience.
Stayed in November 2023
Reviewed: November 10, 2023
Anthony
AustraliaWhen I booked with booking.com I selected the appropriate dates and hit the confirmation button. Then I received a message asking where I was because somehow I was expected a day earlier. There's something disappointing about that. The next two questions are also disappointing. My motto is less screen time. So what expectations am I supposed to have when I don't dig deep.
The terrace was fantastic. What a view. The room was very clean and comfortable. Marco on the front counter was amazing. He carried my little bag up those 67 stairs with consumate ease. When I went out for my first walk he came upstairs carrying two huge bags for the new arrivals. Quite a feat. On the street there were many choices for food and drinks.
Stayed in November 2023
Reviewed: November 10, 2023
Corlyn
Canadawe liked everything about staying here.
the staff here was incredibly helpful and friendly, every time we arrived back or left in the morning we were greeted in a way that was incredibly warm and welcoming. It's very easy to feel at home here as a result. The location is super for walkability and we were able to easily reach every location we wanted to on foot. The views too, made for a perfect spot to have a sunset drink with a view for a way cheaper price than any locations in town.
Stayed in October 2023
Reviewed: November 2, 2023
Michael
United States of AmericaHad to leave
Everything was absolutely perfect 🥰 It could not have been better ❤❤❤
Stayed in October 2023
Reviewed: October 31, 2023
Donella
MalaysiaExcellent location in the centre of Florence. Friendly, helpful staff - Giovanni’s food recommendations were excellent and a great breakfast at the Cardinal. Rooms are clean and comfortable. Highly recommended.
Stayed in October 2023
Reviewed: October 30, 2023
Andrew
United KingdomWalls are thin, so can be a little noisy
Very convenient for the centre of Florence. Lovely roof terrace with views of The Duomo. The staff couldn’t have been more helpful.
Stayed in October 2023
Reviewed: October 23, 2023
Movahednejad
United Arab EmiratesNice behavior of staff, nice trace
Stayed in October 2023
Reviewed: October 22, 2023
Yulia
FranceWonderful and attentive staff. Perfect location. Fresh and nice breakfast.
Stayed in October 2023
Reviewed: October 20, 2023
Michael
United KingdomMinor issues, such as a weird smell in the bathroom on the first day, and that there are 3-4 floors you will need to climb via stairs (not an issue for me but could be for someone else). Grand scheme of things, everything was great.
Great location, super friendly and helpful staff, decent room size with all the necessary amenities.
Stayed in October 2023
Reviewed: October 16, 2023
Robertson
United States of AmericaClean, comfortable and central location. The staff supportive and responsive. Rooftop terrace had a birdseye view of the city.
Stayed in October 2023
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