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Via Napoleone III 10, Central Station, 00185 Rome, Italy
June 15, 2016
눉I was given a room with a broken shower drain. Because of the water running to the unit below, was moved before our first night to another room. We were then asked to move back to the original room the next morning because our new room was booked for that night. We were told we could use a toilet down a lengthy hall. It was apparent that they didn't have room for us and I asked if I should find something else. I spent the day searching for other accommodations and the manager had agreed to give me either a full refund for the night if I found them, or a discount for the inconvenience of being moved around and having to use a toilet down the hall - half price for the second night. I was unable to find suitable alternative accommodations and when we returned were told that the shower now worked and that there would be no discount in spite of our previous agreement. I felt that this went back on the agreement we had reached - as I had spent the whole day attempting to find another hotel. We enjoyed Rome, but with this uncertainty in the back of our minds.
June 13, 2016
눉Just a reminder that you must pay with the credit card that you used to reserve the room. We didn't know about it in advance and took us some time to sort it out during check in.
눇The room is really nice and the staff is very friendly and helpful. The location is quite convenient, just about 20 minutes walk to the Colosseum or Plaza Spagna. 2 tube stations nearby too.
June 14, 2016
눉A bit hard to find this place at the first time.
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