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Piazza Brà 22, Città Antica, 37121 Verona, Italy
June 1, 2016
눉With the exception of the cleaning staff and one other person, staff was either discourteous or outright rude. Services advertised not provided. Such as taxi service which is listed on the room phone. There is no front desk and when someone did answer after an hour of trying, they refused to order a taxi. It was pouring rain. They told us to go find a taxi stand. Elevator not working. Not a good place for anyone with luggage or mobility issues. Stairs are marble and extremely slippery in rain. Handrails are insubstantial. There are two elevators, neither worked. Lights did not work in half the room. Person who showed us up (the route to the room involves exiting the building into an alley and re entering) fiddled with lights and gave up. Fortunately there were some working lights in bathroom. The free minibar contained two bottles of water. Advertisement said the minibar would have snacks and beverages. For the price, this was very poor value. If it had been 80E I would have given this a 6 or 7. No lights, no elevator, no working phone, no staff to answer phone, noisy. Not worth 210e. Our key cards did not always work to open the alley door. Fortunately a nearby merchant explained the door was mechanically locked so we walked in heavy rain down the alley and around to the front which was also locked. We were getting ready to leave around 8 am so don't know when staff might have eventually opened up. Sleep was broken by constant tossing of large numbers of bottles into the bin under our window. This place is basically a bar/restaurant with rooms advertised on the menu. The food at the restaurant is substandard. There is a desk in the bar, a literal desk, but no staff except wait staff, who are busy. Room phone failed to establish an outside connection on most attempts. Happily we had an international calling plan. Now that we know Verona better, we easily see that there are much better lodgings nearby.
눇The room was attractive and had a king sized bed. One employee was kind enough to loan us her personal umbrella. Large flat screen TV. Outlets were working so could recharge phone. Mattress of good quality. Linens clean. Robes provided.
May 19, 2016
눉Entrance was through a cafe or from a rear lane at the back.
눇Hotel was convenient to arena on the main piazza of Verona. Breakfast was plentiful and included with room rate, but it did not begin service until 9 AM.
May 31, 2016
눉Absolutely everything including the staff.
눇Friendly helpful staff. Fantastic accommodation. Great food.
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